Senior Product Manager – Integrations Platform

Netomi; Gurugram District; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

Netomi is hiring a Product Manager - Integrations to shape the platform features enabling integrated offerings with customer service channels. You will collaborate with engineering, marketing, sales, and partners to own critical features and user experiences in a SaaS context.

You will work with AI/LLM-enabled systems, including governance through prompts, tool calls, and guardrails, while driving scalable integration patterns and templates across teams.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 5–8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation.
• Strong experience with enterprise integrations: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability.
• Hands-on product judgment in AI/LLM-enabled systems, including prompt/policy controls and guardrails, tool calling patterns and reliability, evaluation/quality gating, observability.

Responsibilities

• Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts.
• Define 'integration tiers' (basic → advanced → regulated/mission-critical) with clear requirements and supportability rules.
• Partner with Engineering to create standardized patterns for authentication + secrets, environment parity, schema validation + compatibility versioning, reliable execution + rollback.
• Partner with Data Science/QA to define test harnesses and release gates that cover multi-turn conversational flows, tool-call scenarios, latency and load behavior, safety/guardrail compliance.
• Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope.

Skills

Product management

AI/LLM awareness

Systems integration experience

Team collaboration

Customer-centric mindset

Education

Bachelor’s degree in CS/Engineering

Tools

APIs

OAuth/JWT

Webhooks

Schemas

SDKs

Job description

About The Company

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

About The Company

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About The Role

As a Product Manager - Integrations, you will develop and manage the current and future platform features of our product to enable delivering an integrated offering with complementary customer service platforms and channels.

You will partner with engineering, marketing, sales, customer success, partners, vendors and customers and will own critical features and user experiences.

We are looking for someone with experience in SaaS platforms, APIs, systems integration, customer service/contact center platforms and AI/ML/Chatbots technologies.

Responsibilities

• Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts.
• Define “integration tiers” (basic → advanced → regulated/mission-critical) with clear requirements and supportability rules.
• Partner with Engineering to create standardized patterns for:
• authentication + secrets,
• environment parity,
• schema validation + compatibility versioning,
• reliable execution + rollback.
• Partner with Data Science/QA to define test harnesses and release gates that cover:
• multi-turn conversational flows,
• tool-call success/failure scenarios,
• latency and load behavior,
• safety/guardrail compliance.
• Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope .

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
• 5–8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation.
• Strong experience with enterprise integrations : APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability.
• Demonstrated hands-on product judgment in AI/LLM-enabled systems , including:
• prompt/policy controls and guardrails,
• tool calling patterns and reliability,
• evaluation/quality gating,
• observability and production operations.

Nice-to-Have

• CCaaS/agent desk integration experience; voice/telephony concepts are a plus.
• Experience with regulated enterprise requirements (audit trails, approvals, RBAC patterns, least privilege).
• Familiarity building SDKs or developer platforms (docs, sample apps, versioning, backward compatibility).
• Experience supporting mission-critical latency/availability constraints and incident response readiness.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.