Senior Product Manager I

HCL Technologies Limited; Dadri; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

HCL Technologies Limited is seeking a Product Manager / Product Owner Level 3 to drive product vision, strategy, and roadmaps. You will work with engineering, design, marketing, and sales to build user-centric products and guide them through agile development lifecycles.

Ideal candidates combine market analysis, strong requirements-gathering skills, and hands-on ITIL/ITSM experience to lead cross‑functional teams toward successful product launches.

Qualifications

• BE/B.Tech and MBA in IT/Operations.
• 5–7 years IT experience, including 2–4 years in ITIL consulting or 3–5 years ITIL process ownership/management.
• Hands-on experience with ITSM tools such as BMC Remedy, Remedyforce, ServiceNow, HPSM, or similar.
• Strong analytical, documentation and presentation skills.
• Excellent English communication, both written and verbal; ability to work cross-functionally.

Responsibilities

• Market awareness and competitive analysis to inform product strategy.
• Gather and prioritize product requirements from customers, research, and stakeholders; write user stories and acceptance criteria.
• Develop and maintain a product roadmap and release plans; define KPIs to measure success.
• Participate in agile processes; monitor development progress and coordinate with teams to resolve blockers.
• Collaborate with engineering, design, marketing to plan and execute product launches and go-to-market activities.

Skills

Market research

Backlog management

User stories

KPIs tracking

Agile / Scrum

Education

BE/B.Tech

MBA (IT/Operations)

Tools

BMC Remedy

BMC Remedyforce

ServiceNow

HPSM

Job description

Product Manager / Product Owner L3

c. Job Description: Product Manager / Product Owner

Product Managers are the voice of the customer and responsible for defining and championing the vision, strategy, and roadmap for our products. They collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to bring innovative and user-centric products to market.

Responsibilities

1. 1. Market Awareness & Competitive Analysis:
   • Conduct thorough market research to understand customer needs, industry trends, and competitive landscape.
   • Identify opportunities and unmet needs in the market.
   • Analyze competitor products and strategies to identify strengths, weaknesses, and potential differentiators.
   • Stay informed about new technologies and their potential impact on the product.
   • Share market insights and competitive analysis with the team to inform product strategy and development.
2. 2. Requirement Specifications:
   • Gather and prioritize product requirements from various sources, including customer feedback, market research, and internal stakeholders.
   • Define and document detailed user stories, acceptance criteria, and use cases.
   • Create and maintain a prioritized product backlog that aligns with the product vision and roadmap.
   • Clearly communicate product requirements to the development team through user stories, specifications, and presentations.
   • Collaborate with UX/UI designers to create intuitive and user-friendly interfaces.
3. 3. Planning and Prioritization:
   • Develop and maintain a product roadmap that outlines the long-term vision and strategic direction for the product.
   • Prioritize features and initiatives based on their value to the customer, business impact, and technical feasibility.
   • Classification: Internal
   • Define and track key performance indicators (KPIs) to measure product success.
   • Create and manage product release plans, ensuring timely and effective product launches.
   • Collaborate with engineering and marketing teams to plan and execute product launches and go-to-market strategies.
4. 4. Tracking Development & Release:
   • Actively participate in agile development processes, including sprint planning, daily stand-ups, and sprint reviews.
   • Monitor and track the progress of product development, ensuring that projects stay on schedule and within budget.
   • Collaborate with the development team to resolve issues and remove roadblocks.
   • Conduct product testing and quality assurance to ensure that the product meets the defined requirements and quality standards.
   • Oversee the release process, ensuring that new features and updates are launched smoothly and effectively.
   • Monitor post-release performance and gather customer feedback to identify areas for improvement.

Essential Requirements

• BE/B. Tech and MBA (IT/Operations)
• Minimum IT experience required is 5 7 years out of which at least 2 4 years in ITIL process functional consulting domain or at least 3 5 years ITIL Process owner/manager experience
• Hands-on work experience on at least one Service Management tools like BMC Remedy, BMC Remedyforce, ServiceNow, HPSM or any other
• equivalent industry standard ITSM tool
• Strong analytical, documentation and presentation skills
• Strong understanding of agile development methodologies.
• Ability to work independently and as part of a cross-functional team
• Proven people management skills for Small teams
• Excellent English communication skills, both written and verbal, including business writing skills
• Customer and service focused approach
• Experience of performance data analysis of ITIL processes
• ITIL Expert/Intermediate/Foundation modules Certified

Classification: Internal