ITIL Process Owner/ ITIL Product Owner

HCLSoftware; Dadri; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

HCLSoftware is seeking a Product Manager to voice customer needs and shape the vision, strategy and roadmap for our products in a collaborative, fast-paced environment.

You will work with engineering, design, marketing and sales to translate market insights into actionable requirements, manage a prioritized backlog and guide release planning from discovery through delivery. Strong communication and cross-functional leadership are essential.

Qualifications

• Market research to understand customer needs and trends.
• Gather and prioritize product requirements and write user stories.
• Experience collaborating with cross-functional teams across engineering, design, marketing and sales.

Responsibilities

• Market Awareness & Competitive Analysis to identify opportunities and differentiators.
• Requirement Specifications: define user stories, acceptance criteria and backlog.
• Planning & Prioritization: maintain a roadmap and plan releases with cross-functional teams.
• Tracking Development & Release: monitor progress, ensure on-time delivery and quality.

Skills

Agile methodologies

Market research

Requirements gathering

English communication

Education

BE/BTech and MBA (IT/Operations)

Tools

BMC Remedy

BMC Remedyforce

ServiceNow

HPSM

Job description

Product Managers are the voice of the customer and responsible for defining and

championing the vision, strategy, and roadmap for our products. They collaborate

closely with cross-functional teams, including engineering, design, marketing,

and sales, to bring innovative and user-centric products to market.

Responsibilities:

1. Market Awareness & Competitive Analysis:

• Conduct thorough market research to understand customer needs, industry trends, and competitive landscape.
• Identify opportunities and unmet needs in the market.
• Analyze competitor products and strategies to identify strengths, weaknesses, and potential differentiators.
• Stay informed about new technologies and their potential impact on the product.
• Share market insights and competitive analysis with the team to inform product strategy and development.

2. Requirement Specifications:

• Gather and prioritize product requirements from various sources, including customer feedback, market research, and internal stakeholders.
• Define and document detailed user stories, acceptance criteria, and use cases.
• Create and maintain a prioritized product backlog that aligns with the product vision and roadmap.
• Clearly communicate product requirements to the development team through user stories, specifications, and presentations.
• Collaborate with UX/UI designers to create intuitive and user-friendly interfaces.

3. Planning and Prioritization:

• Develop and maintain a product roadmap that outlines the long-term vision and strategic direction for the product.
• Prioritize features and initiatives based on their value to the customer, business impact, and technical feasibility.
• Define and track key performance indicators (KPIs) to measure product success.
• Create and manage product release plans, ensuring timely and effective
• Collaborate with engineering and marketing teams to plan and execute product launches and go-to-market strategies.

4. Tracking Development & Release:

planning, daily stand-ups, and sprint reviews.

• Monitor and track the progress of product development, ensuring that projects stay on schedule and within budget.
• Collaborate with the development team to resolve issues and remove roadblocks.
• Conduct product testing and quality assurance to ensure that the product meets the defined requirements and quality standards.
• Oversee the release process, ensuring that new features and updates are launched smoothly and effectively.
• Monitor post-release performance and gather customer feedback to identify areas for improvement.

• BE/B. Tech and MBA (IT/Operations)
• Minimum IT experience required is 5 – 7 years out of which at least 2 – 4 years in ITIL® process functional consulting domain or at least 3 – 5 years ITIL® Process owner/manager experience
• Hands‑on work experience on at least one Service Management tools like BMC Remedy, BMC Remedyforce, ServiceNow, HPSM or any other equivalent industry standard ITSM tool
• Strong analytical, documentation and presentation skills
• Strong understanding of agile development methodologies.
• Ability to work independently and as part of a cross‑functional team
• Proven people management skills for Small teams
• Excellent English communication skills, both written and verbal, including business writing skills
• Customer and service focused approach
• Experience of performance data analysis of ITIL® processes