Senior Process Expert

Maersk Line India Pvt Ltd; Chennai; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Impact

Opportunity

Innovation

Global Exposure

Work-Life Balance

Job summary

Maersk Line India Pvt Ltd in Chennai, India, seeks a Senior Process Expert to support customer experience after onboarding, manage cases, onboarding and relationship management, and contract/dispute handling. The role emphasizes independent contribution with coaching for less experienced teammates.

Qualifications include a graduate with 2–4 years of relevant experience. The organization highlights diversity, inclusion, and flexible work arrangements, and offers support for accommodations during

Qualifications

• Graduate with 2–4 years of relevant experience.

Responsibilities

• Working as an individual contributor, applying technical or functional expertise.
• Coaching and mentoring less experienced team members and supporting process or program activities when required.
• Setting objectives and delivering assigned responsibilities independently within defined guidelines.
• Building professional knowledge, project management skills, and the ability to influence stakeholders.
• Applying practical methods, techniques, work procedures, and processes within the area of expertise.
• Selecting appropriate solutions from known alternatives and escalating complex issues when required.
• Using prior work experience and advanced education to handle day-to-day responsibilities effectively.
• Managing priorities and ensuring timely completion of assigned tasks and deliverables.

Education

Graduate with 2–4 years of relevant experience.

Job description

Senior Process Expert colleague or supervisor. The job requires limited job and business knowledge at the time of hiring.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Purpose of the role

Customer Experience roles focus on supporting customers after onboarding, including customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and related activities.

You will be Responsible for:

• Working as an individual contributor, applying technical or functional expertise rather than directly managing people.
• Coaching and mentoring less experienced team members and supporting process or program activities when required.
• Setting objectives and delivering assigned responsibilities independently within defined guidelines.
• Building professional knowledge, project management skills, and the ability to influence stakeholders.
• Applying practical methods, techniques, work procedures, and processes within the area of expertise.
• Selecting appropriate solutions from known alternatives and escalating complex issues when required.
• Using prior work experience and advanced education to handle day-to-day responsibilities effectively.
• Managing priorities and ensuring timely completion of assigned tasks and deliverables.

Qualifications

Graduate with 2–4 years of relevant experience.

What We Offer:

• Impact : Be part of a team that directly contributes to global operations.
• Opportunity : Unlock professional and personal growth through diverse career pathways.
• Innovation : Work with a team that embraces technology and continuous improvement.
• Global Exposure : Collaborate across geographies and cultures.
• Work-Life Balance : Flexible working arrangements to support your wel-being.

Experience Level

Senior Level