Senior Process Expert - Operations Management

Maersk Line India Pvt Ltd; Chennai; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Impact on global operations

Professional growth opportunities

Innovation-driven environment

Global exposure to diverse teams

Work‑Life Balance

Job summary

Maersk Line India Pvt Ltd is seeking a Senior EMR Process Expert to lead day-to-day Equipment Maintenance & Repair operations. You will manage KPIs, SLAs, and vendor relationships while driving process improvements and ensuring high customer satisfaction.

The role requires coordinating across depots and LOC stakeholders, analyzing performance trends, and delivering data-driven recommendations to management. A strong English communicator with a bachelor’s degree is essential.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.

Responsibilities

• Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs.
• Monitor workflow, productivity, and quality to achieve operational targets.
• Handle and resolve vendor and Local EMR queries in a timely and professional manner.
• Ensure accurate and timely execution of operational activities related to container maintenance and repair processes.
• Support business continuity through effective workload management and resource planning.
• Build and maintain strong working relationships with vendors, depots, and LOC stakeholders.
• Ensure high levels of customer engagement and satisfaction through proactive communication and issue resolution.
• Collaborate with internal and external stakeholders to drive process alignment and operational excellence.
• Prepare and present weekly and monthly operational performance reports.
• Analyze operational trends and identify opportunities for performance improvement.
• Support management reviews with data‑driven insights and recommendations.
• Develop a comprehensive understanding of upstream and downstream operational processes.
• Make informed decisions based on the end‑to‑end operational impact.
• Drive standardization, process optimization, and continuous improvement initiatives.
• Review operational processes from a control and compliance perspective and implement appropriate controls.
• Ensure adherence to EMR policies, equipment repair procedures, and industry standards.
• Support special projects, audits, and ad hoc operational activities as required.
• Contribute to business transformation and automation initiatives.

Skills

English fluency

Education

Bachelor's degree

Job description

Process Expert, Operations Job Description At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting‑edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk

Position Overview

The EMR Operations Sr Process Expert is responsible for managing day‑to‑day Equipment Maintenance & Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction.

Key Responsibilities

Operations Management

• Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs.
• Monitor workflow, productivity, and quality to achieve operational targets.
• Handle and resolve vendor and Local EMR queries in a timely and professional manner.
• Ensure accurate and timely execution of operational activities related to container maintenance and repair processes.
• Support business continuity through effective workload management and resource planning.

Stakeholder Management

• Build and maintain strong working relationships with vendors, depots, and LOC stakeholders.
• Ensure high levels of customer engagement and satisfaction through proactive communication and issue resolution.
• Collaborate with internal and external stakeholders to drive process alignment and operational excellence.

Reporting & Analytics

• Prepare and present weekly and monthly operational performance reports.
• Analyze operational trends and identify opportunities for performance improvement.
• Support management reviews with data‑driven insights and recommendations.

Process Excellence & Controls

• Develop a comprehensive understanding of upstream and downstream operational processes.
• Make informed decisions based on the end‑to‑end operational impact.
• Drive standardization, process optimization, and continuous improvement initiatives.
• Review operational processes from a control and compliance perspective and implement appropriate controls.
• Ensure adherence to EMR policies, equipment repair procedures, and industry standards.

Additional Responsibilities

• Support special projects, audits, and ad hoc operational activities as required.
• Contribute to business transformation and automation initiatives.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.

What We Offer

• Impact : Be part of a team that directly contributes to global operations.
• Opportunity : Unlock professional and personal growth through diverse career pathways.
• Innovation : Work with a team that embraces technology and continuous improvement.
• Global Exposure : Collaborate across geographies and cultures.
• Work‑Life Balance : Flexible working arrangements to support your well‑being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .

Experience Level Senior Level