Senior Process Analyst

Quest Global; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Quest Global in Bengaluru invites a senior QA professional with 8–10 years of experience to lead quality assurance and process-improvement initiatives. You will drive Lean Sigma projects, mentor Green Belts, and align activities with ISO 9001 and CMMI models across the Delivery Unit.

You will plan audits, generate reports, and partner with customers to meet KPIs, while strengthening the quality culture through strong analytics and documentation skills.

Qualifications

• Basic knowledge of QMS standards and process frameworks of ISO 9001:2015
• Basic understanding of process improvement methodologies.
• Ability to mentor and guide team in performing Root cause analysis.
• Ability to mentor and guide team in continuous improvement.
• Ability to mentor and guide team in preparing for standard audits.
• Good analytical, documentation, and problem-solving skills.
• Attention to detail and a passion for quality.
• Proficient in tools like MS Office, QMS tools, audit management systems, and document control systems.

Responsibilities

• Be a change agent in bringing in data driven approach in problem solving & decision-making process.
• Interact with Customers, understand requirements and achieve their KPIs.
• Drive Lean Sigma methodology in implementing Process & Quality improvements across the Centre (DMAIC, DMADV, Kaizen, Small improvements, etc.)
• Train Green Belts (GBs) using relevant modules & exercises Periodic mentoring of GB projects, tracking progress and driving timely closure.
• Identify Improvement opportunities and achieve quality objectives.
• Identify process gaps, non-conformities support in conducting RCAs and data analysis on problems.
• Periodic monitoring & control of Quality Management System
• Plan, execute, and document internal audits in accordance with ISO 9001 and CMMI models to improve overall project maturity of the Delivery Unit.
• Support the development, maintenance, and improvement of QMS and process frameworks.
• Promote quality awareness and provide training related to QMS, ISO, and CMMI practices.
• Monitor adherence to standard operating procedures and conduct process reviews.
• Prepare quality reports, dashboards, and documentation for audits and reviews.
• Assist in preparing the organization for external/customer audits and assessments

Skills

QMS knowledge

Process improvement

Root cause analysis

Audits

Documentation

MS Office

Quality mindset

Job description

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities

• Be a change agent in bringing in data driven approach in problem solving & decision-making process.
• Interact with Customers, understand requirements and achieve their KPIs.
• Drive Lean Sigma methodology in implementing Process & Quality improvements across the Centre (DMAIC, DMADV, Kaizen, Small improvements, etc.)
• Train Green Belts (GBs) using relevant modules & exercises Periodic mentoring of GB projects, tracking progress and driving timely closure.
• Identify Improvement opportunities and achieve quality objectives.
• Identify process gaps, non-conformities support in conducting RCAs and data analysis on problems.
• Periodic monitoring & control of Quality Management System
• Plan, execute, and document internal audits in accordance with ISO 9001 and CMMI models to improve overall project maturity of the Delivery Unit.
• Support the development, maintenance, and improvement of QMS and process frameworks.
• Promote quality awareness and provide training related to QMS, ISO, and CMMI practices.
• Monitor adherence to standard operating procedures and conduct process reviews.
• Prepare quality reports, dashboards, and documentation for audits and reviews.
• Assist in preparing the organization for external/customer audits and assessments

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

Mandatory Skills

• Basic knowledge of QMS standards and process frameworks of ISO 9001:2015
• Basic understanding of process improvement methodologies.
• Ability to mentor and guide team in performing Root cause analysis.
• Ability to mentor and guide team in continuous improvement.
• Ability to mentor and guide team in preparing for standard audits.
• Good analytical, documentation, and problem-solving skills.
• Attention to detail and a passion for quality.
• Proficient in tools like MS Office, QMS tools, audit management systems, and document control systems.

Desired Skills

• Passion for problem solving & continuous improvement.
• Green Belt Certified (Preferred).

Good oral, written communication skills and interpersonal skills

Relevant Experience Required

• 8-10 years of experience in quality assurance, internal auditing, and process management.

Hands-on experience in driving initiatives like Continual Improvements, specific audit assessment, meeting customer defined KPIs target, quality councils, etc.)