Senior Principal - Cyber Security Service Assurance

GSK; Bengaluru; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

GSK Bengaluru is seeking a Senior Principal, Cyber Security Service Assurance to lead the financial, commercial, reporting and process-assurance capabilities for the CSO PMO. You will own budgets, forecasts and management reporting, turning data into decisions that drive improvements across the CSO portfolio.

You will guide analysts, partner with suppliers and internal stakeholders, and ensure governance, controls and effective performance measurement across services.

Qualifications

• 18+ years of substantial experience in portfolio management, service assurance, financial management, commercial management or a comparable business leadership role.
• Proven experience leading analysts or multidisciplinary teams and developing capability through coaching, performance management and structured feedback.
• Strong commercial acumen and experience managing supplier performance, contracts, purchase‑to‑pay processes, cross‑charging and issue escalation.
• Fluent English and the ability to produce concise, accurate and decision‑focused communications for senior management.

Responsibilities

• Lead the Cyber Security Service Assurance team and set clear priorities, standards and outcomes for financial, commercial, reporting and process‑assurance activities across the Cyber Security Office.
• Provide direction, coaching and quality oversight to analysts, building capability, resilience and succession within the team.
• Own the governance and integrity of budget plans, forecasts, financial tracking, operational budgets and management reporting, ensuring leaders receive timely and decision‑ready insight.
• Translate spend, contract, service and performance data into strategic recommendations, challenge and interventions for CSO leadership.
• Oversee commercial execution, including payments, purchase orders, cross‑charging and associated controls, resolving systemic issues and escalating material risks.
• Lead structured performance reviews with key suppliers and internal service owners, hold parties accountable to contractual and service commitments, and sponsor corrective action where performance falls short.
• Own service‑level definition, performance measurement and reporting across the assigned CSO scope, ensuring services meet agreed commitments and control requirements.
• Direct the development of dashboards, business information systems and data repositories, establishing consistent definitions, controls and reporting standards.
• Sponsor business analysis and benefit cases for change, prioritising improvements that increase efficiency, transparency, control effectiveness and management confidence.
• Drive automation and continuous improvement across recurring reporting and operational processes, tracking realised benefits and adoption.
• Represent Service Assurance in CSO governance and cross‑functional forums, influencing senior stakeholders and aligning Finance, PMO, business and supplier priorities.
• Manage service, financial, commercial and delivery risks within the function, maintaining effective escalation, decision and action tracking.

Skills

Analytical Analysis

Leadership

Executive Reports

Portfolio Performance Management

Education

Master’s degree in Finance, Business, Computer Science or a related discipline

Degree in Finance, Computer Science, Business, Technology or a related discipline, or equivalent relevant experience

Tools

Microsoft Excel

Power BI

ServiceNow

Portfolio management platforms

Job description

Job Purpose

The Senior Principal, Cyber Security Service Assurance will lead the financial, commercial, reporting and process‑assurance capability that supports Cyber Security Office delivery. As a principal of the service assurance for the CSO PMO, this position is accountable for the quality, governance and strategic use of contract, cost and performance information; provides leadership to analysts and partners; and converts insight into decisions, interventions and sustainable improvements across the CSO portfolio.

About the team

Cyber Security Service Assurance partners with the Cyber Security PMO, Tech Finance, CSO business leads, service owners and suppliers to provide clear, accurate and timely financial, commercial and operational insight. The team assures service and portfolio performance, strengthens governance and controls, and drives continuous improvement across reporting, planning, supplier management and business processes.

Key responsibilities

• Lead the Cyber Security Service Assurance team and set clear priorities, standards and outcomes for financial, commercial, reporting and process‑assurance activities across the Cyber Security Office..
• Provide direction, coaching and quality oversight to analysts, building capability, resilience and succession within the team.
• Own the governance and integrity of budget plans, forecasts, financial tracking, operational budgets and management reporting, ensuring leaders receive timely and decision‑ready insight.
• Translate spend, contract, service and performance data into strategic recommendations, challenge and interventions for CSO leadership.
• Oversee commercial execution, including payments, purchase orders, cross‑charging and associated controls, resolving systemic issues and escalating material risks.
• Lead structured performance reviews with key suppliers and internal service owners, hold parties accountable to contractual and service commitments, and sponsor corrective action where performance falls short.
• Own service‑level definition, performance measurement and reporting across the assigned CSO scope, ensuring services meet agreed commitments and control requirements.
• Direct the development of dashboards, business information systems and data repositories, establishing consistent definitions, controls and reporting standards.
• Sponsor business analysis and benefit cases for change, prioritising improvements that increase efficiency, transparency, control effectiveness and management confidence.
• Drive automation and continuous improvement across recurring reporting and operational processes, tracking realised benefits and adoption.
• Represent Service Assurance in CSO governance and cross‑functional forums, influencing senior stakeholders and aligning Finance, PMO, business and supplier priorities.
• Manage service, financial, commercial and delivery risks within the function, maintaining effective escalation, decision and action tracking.

Basic Qualifications

• Degree in Finance, Computer Science, Business, Technology or a related discipline, or equivalent relevant experience.
• Overall 18+ years of Substantial experience in portfolio management, service assurance, financial management, commercial management or a comparable business leadership role.
• Proven experience leading analysts or multidisciplinary teams and developing capability through coaching, performance management and structured feedback.
• Demonstrated ownership of complex budgets, forecasts, management reporting and financial controls, with the judgement to challenge assumptions and advise senior leaders.
• Strong commercial acumen and experience managing supplier performance, contracts, purchase‑to‑pay processes, cross‑charging and issue escalation.
• Experience defining service measures, assuring performance and leading continuous improvement in a complex technology environment.
• Advanced analytical capability, including the ability to integrate data from multiple systems and turn it into clear executive insight and recommendations.
• Excellent leadership, influencing and communication skills, with a record of building trusted relationships across senior business, finance, technology and supplier stakeholders.
• Strong knowledge of cyber security or significant experience operating within a Cyber Security Office or similarly controlled technology function.
• Fluent English and the ability to produce concise, accurate and decision‑focused communications for senior management.

Preferred Qualifications

• Master’s degree in Finance, Business, Computer Science or a related discipline.
• Professional certification in service management, finance, project or portfolio management, or cyber security.
• Advanced proficiency in Microsoft Excel and Power BI, including executive dashboards, data modelling and visualisation.
• Experience leading automation, reporting transformation or enterprise process‑improvement initiatives.
• Experience in pharmaceutical, life sciences or another highly regulated industry.

Typical tools and technologies

Microsoft Excel, Power BI, ServiceNow, portfolio and financial management platforms, business information systems and data repositories.

#AGTech Skills

• Analytical Analysis
• Business Acumen
• Business Case Development
• Change Management
• Compliance Risk Management
• Dependency Analysis
• Executive Reports
• Financial Acumen
• Financial Management
• Leadership
• Portfolio Performance Management
• Portfolio Prioritization
• Problem Solving
• Project Management Governance
• Shareholder Communications
• Stakeholder Management

Why GSK?

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

We are a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.