Senior Practice Lead - P2R Process Excellence

Diageo; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Diageo seeks a Senior Practice Leader – Process Excellence (Plan to Report) to partner with senior management to drive process excellence initiatives across the Plan to Report function. The role emphasizes improving end-to-end processes, driving efficiency, and enabling innovation in collaboration with GBS and regional teams.

You will lead or contribute to cross-functional projects, mentor teams, and strengthen process quality and CSAT/NPS metrics while leveraging Lean Six Sigma and data

Qualifications

• 12–15 years of professional experience, with 5+ years at senior management level.
• Certified Black Belt in Lean Six Sigma from a reputed institute/organization.
• Strong knowledge of Six Sigma, LEAN, and Value Stream Mapping.
• Background in Plan to Report sub-functions like FP&A, GL Accounting, Reconciliations.
• Excellent communication and customer management skills.
• Proficiency with MS Office and Minitab; knowledge of Power BI/Power Automate is a plus.

Responsibilities

• Develop process improvement strategy for Plan to Report processes and sub-functions.
• Lead end-to-end customer experience and service delivery improvements.
• Plan and drive value stream/process mapping workshops for lean design.
• Support root cause analysis, data analytics and action planning.
• Mentor Lean and Green Belt projects and teams across the function.

Skills

Process Improvement

Stakeholder Management

Strategic Thinking

Problem Solving

Communication

Education

Lean Six Sigma Black Belt

Tools

MS Office

Minitab

Power BI

Power Automate

Job description

Job Description : About the Function: Strategy & Transformation sits at the centre of how Diageo moves forward, helping turn ambition into action and ideas into real business impact. This is where big questions get answered. The team brings together insight, analysis and an external view of the world, from consumer behaviour to global trends to shape the decisions that guide our business. Working closely with markets and categories, they help build strategies that are grounded locally and connected globally. They also lead transformation across Diageo, improving how we work, where we invest and how we perform. It’s a space for curious minds who enjoy challenge, think differently, and want to see their ideas translate into relevant change across a global organisation.

About the role As Senior Practice Leader – Process Excellence (Plan to Report), you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the Plan to Report Function and bring efficiencies and effectiveness in processes. This could be an individual contributor or team leader role and requires you to work in partnership with various stakeholders across the Global Business Services (GBS) and broader business/markets/regions. This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end to end processes.

Key responsibilities and accountabilities

• Develop process improvement and innovation strategy for Plan to Report processes and sub-functions, working closely with customer / business / IT / PMO / process stakeholders.
• Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.
• Plan, Identify and Implement Continuous Improvement projects and manage process improvement program for the assigned Business.
• Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks
• Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.
• Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions
• Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.
• Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).
• Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency

Experience/skills required

• Background in Plan to Report sub functions like FP&A, GL Accounting, Reconciliations Statutory and Regulatory reporting are critical to the role
• Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations
• Strong knowledge of Quality and Process Improvement Methodologies (Six Sigma, LEAN, Values Stream Mapping)
• 12-15 years of professional experience, with 5+ years, of experience working with the senior management team
• Strong understanding of the relationship between process, organization, and business objectives
• Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness
• Excellent communication and customer management skills
• Proficiency with MS Office (Excel, Power Point, Share point) and Minitab
• Knowledge of Power BI, Power Automate will an added advantage

Working with Us Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Worker Type :Regular Primary Location:Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2026-08-28

With more than 200 brands sold in over 180 countries, we are home to a diverse portfolio of drinks enjoyed around the world. Every day, our talented colleagues bring creativity, expertise and passion to the brands people know and love. From established favourites to exciting new launches, the brands we build are shaped by culture, connected to local communities and made for life’s moments. By understanding our consumers and building strong, trusted relationships with our customers, we help our brands remain relevant, distinctive, and accessible. Our founders, including Arthur Guinness, John Walker and Charles Tanqueray, were visionary entrepreneurs whose ambition and ingenuity helped shape the drinks industry. Today, that pioneering spirit lives on through our people. Join us and you’ll work alongside talented colleagues from around the world, bringing together different perspectives, experiences and specialist skills. Together, you’ll challenge convention, explore new possibilities and help shape a more inclusive and sustainable future. You’ll be empowered to learn, grow, thrive, and make a lasting impact.