Manager, Process Excellence & Change

Diageo plc; Bengaluru; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Diageo plc in Bangalore, India, seeks a Manager, Process Excellence & Change to lead end-to-end Order to Cash process improvements. You will partner with senior leaders across GBS and markets to drive CI initiatives and lean design, delivering measurable efficiency gains.

The role requires a Lean Six Sigma Black Belt, deep knowledge of Six Sigma/LEAN, and 8–12 years in FMCG or service environments. Proficiency in MS Office and Minitab is essential.

Qualifications

• Background in Order to Cash in a Global FMCG organisation or Service Provider servicing FMCG accounts.
• Certified Black Belt in Lean Six Sigma.
• Solid understanding of Quality and Process Improvement Methodologies (Six Sigma, LEAN).

Responsibilities

• Drive end-to-end Order to Cash process improvements and CI projects across towers/segments.
• Collaborate with senior management and stakeholders across GBS and markets to drive process excellence.
• Plan and execute value stream mapping workshops to identify waste and design lean future state processes.
• Mentor Lean and Six Sigma projects and teams to improve internal quality and customer satisfaction.

Skills

Order to Cash

Lean Six Sigma

Process Improvement

Stakeholder Management

Communication

Tools

MS Office

Minitab

Job description

# Job - Manager, Process Excellence & ChangeBangalore,IndiaPosted a day agoFull timeJR1128284Share job postApplyWatchHelp transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career defining opportunities that give you the chance to thrive.## Job Description**Job Title-**Manager, Process Excellence & Change**About the Function:**Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the crucial services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.**About the team: (TE)****About the role:****JD- Manager- OTC Process Excellence (L5A)**As Manager - OTC Process Excellence, you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the Order to Cash Function and bring efficiencies and effectiveness in processes. This could be an individual contributor or team leader role and requires you to work in partnership with various stakeholders across the Global Business Services (GBS) and broader business/markets/regions.This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end to end processes.**Key responsibilities and accountabilities**· Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process stakeholders.· Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.· Plan, Identify and Execute CI projects and manage process improvement program for the assigned Business.· Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks· Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.· Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions· Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.· Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).· Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency**Qualification & Skills**· Background in Order to Cash in a Global FMCG organisation or Service Provider servicing FMCG accounts is critical to the role· Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations· Solid understanding of Quality and Process Improvement Methodologies (Six Sigma, LEAN)· 8-12 years of professional experience, with 5+ years, of experience working with the senior management team· Strong understanding of the relationship between process, organization, and business objectives· Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness· Excellent communication and partner management skills· Proficiency with MS Office (Excel, Power Point) and Minitab**Diversity statement:**Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.We accept diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.Feel inspired? Then this may be the opportunity for you.If you require a reasonable adjustment, please ensure that you bring together this information when you submit your application.With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ.Sign-up for job alertsSigning up for job alerts means you’ll be the first to hear about new jobs – they'll be sent direct to your inbox.Sign up**Employee:** Regular**Primary Location:**Bangalore,India**Job posting start date:**18th August 2026