Senior Payment Analyst

Maersk Line India Pvt Ltd; Chennai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Maersk Line India Pvt Ltd in Chennai seeks a Senior Analyst to manage end-to-end cash application and payment processing for multiple channels. The role supports collections, treasury, and finance teams, ensuring accurate posting and timely resolution of discrepancies.

Night shifts are required, with a focus on process excellence and customer satisfaction. The ideal candidate will handle complex reconciliations, maintain SOPs, and drive improvements across payment workflows while ensuring

Responsibilities

• Receive and process customer payments received through ACH, Wire, Check, EDI, and other payment channels.
• Apply customer payments to correct invoices and open receivables.
• Review remittance advice to identify details needed for application.
• Validate payments against bank statements and ensure funds posted accurately.
• Research unidentified/unallocated payments by coordinating with customers and internal teams to obtain payment details.
• Monitor and clear on-account balances by identifying invoices and obtaining customer confirmation.
• Investigate payment discrepancies such as short/over payments and invalid references.
• Perform customer account reconciliation and investigate differences between remittance, bank receipts, and ERP open items.
• Support Collections by providing payment status, clearing open items, and resolving payment queries.
• Handle payment-related cases within SLA and provide accurate responses to customers and stakeholders.
• Ensure payments are posted to correct customer account, invoice, currency, amount, and legal entity with high accuracy.
• Complete daily cash application activities within SLA and monitor pending transactions to prevent backlog.
• Prioritize and resolve aged unidentified/on-account payments (30/60/90/180+ days).
• Identify opportunities to increase auto-posting, EDI utilization, and straight-through processing.
• Communicate with customers to obtain missing remittance information and resolve issues.
• Collaborate with Treasury, Collections, Credit, Customer Experience, Sales, and Finance to resolve payment issues.
• Prepare and monitor daily/weekly/monthly reports on payment volumes, unapplied cash, and accuracy.
• Follow policies, segregation-of-duties, approval matrices, and financial controls in processing payments.
• Maintain and update SOPs and process maps for cash application.
• Identify root causes of recurring issues and implement process improvements for productivity and customer experience.
• Conduct cross-training and support new joiners to ensure business continuity.
• Provide transaction details and reconciliations required for audits.

Job description

Senior Analyst

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Shift : Night Shift 6PM to 3AM and 8PM to 5AM

Job Roles & Responsibilities:

• Receive and process customer payments received through ACH, Wire, Check, EDI, and other payment channels.
• Apply customer payments accurately and timely against the correct invoices, credit notes, debit items, and other open receivables.
• Review remittance advice and payment references to identify customer, invoice, shipment, booking, or account details required for application.
• Validate payments against bank statements and ensure all received funds are accounted for and appropriately posted.
• Research unidentified/unallocated payments by coordinating with customers, Collections, Treasury, Sales, and other stakeholders to obtain payment details.
• Monitor and clear on-account balances by identifying the appropriate invoices and obtaining customer confirmation where required.
• Investigate payment discrepancies such as short payments, overpayments, deductions, duplicate payments, invalid references, and unapplied cash.
• Perform customer account reconciliation and investigate differences between customer remittance, bank receipts, and ERP open items.
• Support Collections by providing payment status, clearing open items, researching unidentified payments, and resolving payment-related queries.
• Handle payment-related cases within agreed SLA and provide accurate responses/resolutions to customers and internal stakeholders.
• Ensure payments are posted to the correct customer account, invoice, currency, amount, and legal entity while maintaining high accuracy.
• Complete daily cash application activities within defined SLA and monitor pending transactions to prevent backlog or KPI impact.
• Prioritize and resolve aged unidentified and on-account payments, particularly items exceeding 30/60/90/180 days.
• Identify opportunities to increase auto-posting, EDI utilization, straight-through processing, and reduce manual cash application activities.
• Communicate with customers to obtain missing remittance information, clarify payment differences, and resolve application issues.
• Collaborate with Treasury, Collections, Credit, Customer Experience, Sales, Finance, and other downstream teams to resolve payment issues.
• Prepare and monitor daily/weekly/monthly reports covering payment volumes, unapplied cash, unidentified payments, on-account balances, SLA, and accuracy.
• Follow company policies, segregation-of-duties requirements, approval matrices, and financial controls while processing payments.
• Maintain and update SOPs, work instructions, process maps, and business rules related to cash application.
• Identify root causes of recurring issues and implement process improvements to improve productivity, accuracy, automation, and customer experience.
• Conduct cross-training, support new joiners, share process knowledge, and ensure business continuity within the team.
• Provide transaction details, supporting documents, reconciliations, and explanations required for internal or external audits.

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk: Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .

Experience Level Senior Level