Senior Associate

Maersk; Chennai; On-site; INR 420,000 - 660,000; Full time

Job summary

Maersk is seeking a Payments Operations professional to execute payment proposals, investigate failures, and resolve invoice discrepancies. The role emphasizes accuracy, data entry quality, and adherence to SLAs.

You will collaborate with stakeholders and support end-to-end P2P processes within a dynamic, global logistics environment. Ideal candidates possess a commerce/finance background, strong analytical and communication skills, and a proactive, solution-oriented mindset to improve service

Qualifications

• Bachelor's degree required in commerce, finance or related field.
• Strong understanding of Procure-to-Pay (P2P), Accounts Payable and Payment Operations.
• Excellent written and verbal communication, collaborative mindset.

Responsibilities

• Execute payment proposal activities: review, validate, and execute payments.
• Investigate and resolve payment failures, rejections, and invoice discrepancies.
• Manage vendor payment queries and disputes with stakeholders.
• Maintain accuracy and productivity in transaction processing and data entry.
• Meet SLAs, KPIs, and daily operational targets.

Skills

Payment processing

Analytical skills

Stakeholder management

Communication skills

Problem-solving

Attention to detail

Education

Bachelor's degree in Commerce/Finance/Accounting/Business

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Execute payment proposal activities, including payment proposal review, validation, and payment execution.
• Investigate and resolve payment failures, payment rejections, invoice discrepancies, and related payment issues.
• Manage vendor payment queries and disputes by coordinating with respective stakeholders.
• Ensure high levels of accuracy, quality, and productivity in transaction processing and data entry activities.
• Work as an individual contributor, consistently meeting service level agreements (SLAs), key performance indicators (KPIs), and daily operational targets.
• Identify, troubleshoot, and **escalate** process-related issues while driving timely resolution.
• Demonstrate a solution-oriented mindset to effectively address operational challenges and improve service delivery.
• Develop an understanding of end-to-end Procure-to-Pay (P2P) processes and their interdependencies across functions.
• Create, maintain, and update Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process maps, and work instructions.
• Support end-to-end testing activities, including payment files, process flows, data flows, reporting capabilities, and control effectiveness validation.
• Align and seek guidance for KPIs and process flow directions from Project Team and GPLs
• Ensure adherence to internal controls, compliance requirements, and audit standards.
• Understanding of Procure-to-Pay (P2P), Accounts Payable, and Payment Operations.
• Strong analytical and problem-solving skills.
• Effective stakeholder and vendor management skills.
• Good written and verbal communication skills.
• Collaborative mindset with a focus on continuous improvement.

Qualification:

• Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related field.

What we offer:

Impact : Your work will directly contribute to the success of our global operations.

Opportunity : Maersk provides ample opportunities for growth and development, both professionally and personally.

Innovation : Join a forward-thinking team that embraces innovation and cutting-edge technologies.

Global Exposure : Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

Work-Life Balance : We value work-life balance and offer flexible working arrangements to support our employees.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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