Senior Analyst

A.P. Moller - Maersk; Chennai; On-site; INR 500,000 - 900,000; Full time

Benefits offered by this job

Impact

Opportunity for growth

Innovation

Global exposure

Work-life balance

Job summary

Maersk in Chennai is seeking a Cash Application specialist to join a night shift covering 6PM to 3AM and 8PM to 5AM. The role involves processing customer payments through multiple channels, aligning postings to the correct invoices and accounts, and ensuring accurate, timely application of funds across our global logistics operations.

The ideal candidate will handle reconciliation, resolve payment discrepancies, and support Collections and Treasury while contributing to process improvements and

Qualifications

• No formal certifications listed in the ad.

Responsibilities

• Receive and process customer payments via ACH, Wire, Check, EDI and other channels.
• Apply payments accurately against invoices, credit notes and open items.
• Review remittance advice and references to identify required details.
• Validate payments against bank statements and ensure funds posted correctly.
• Research unidentified/unallocated payments with cross-functional teams.
• Monitor and clear on-account balances and obtain customer confirmation when needed.
• Investigate discrepancies such as short/overpayments and unapplied cash.
• Perform customer account reconciliations and resolve differences with remittance vs bank data.
• Support Collections by providing payment status and resolving queries.
• Handle payment cases within SLA with accurate resolutions.
• Ensure postings to correct accounts, currencies, and entities; maintain accuracy.
• Complete daily cash application activities within SLA and prevent backlogs.
• Prioritize and resolve aged items (30/60/90/180 days).
• Identify opportunities to increase auto-posting and streamline processing.
• Communicate with customers to obtain missing remittance data and resolve issues.
• Collaborate with Treasury, Collections, Credit, Sales and Finance to resolve issues.
• Prepare and monitor reports on payment volumes, unapplied cash and SLA adherence.
• Follow policies and controls; update SOPs and process maps.

Job description

About Maersk:

Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Shift : Night Shift 6PM to 3AM and 8PM to 5AM

Job Roles & Responsibilities:

• Receive and process customer payments received through ACH, Wire, Check, EDI, and other payment channels.
• Apply customer payments accurately and timely against the correct invoices, credit notes, debit items, and other open receivables.
• Review remittance advice and payment references to identify customer, invoice, shipment, booking, or account details required for application.
• Validate payments against bank statements and ensure all received funds are accounted for and appropriately posted.
• Research unidentified/unallocated payments by coordinating with customers, Collections, Treasury, Sales, and other stakeholders to obtain payment details.
• Monitor and clear on-account balances by identifying the appropriate invoices and obtaining customer confirmation where required.
• Investigate payment discrepancies such as short payments, overpayments, deductions, duplicate payments, invalid references, and unapplied cash.
• Perform customer account reconciliation and investigate differences between customer remittance, bank receipts, and ERP open items.
• Support Collections by providing payment status, clearing open items, researching unidentified payments, and resolving payment-related queries.
• Handle payment-related cases within agreed SLA and provide accurate responses/resolutions to customers and internal stakeholders.
• Ensure payments are posted to the correct customer account, invoice, currency, amount, and legal entity while maintaining high accuracy.
• Complete daily cash application activities within defined SLA and monitor pending transactions to prevent backlog or KPI impact.
• Prioritize and resolve aged unidentified and on-account payments, particularly items exceeding 30/60/90/180 days.
• Identify opportunities to increase auto-posting, EDI utilization, straight-through processing, and reduce manual cash application activities.
• Communicate with customers to obtain missing remittance information, clarify payment differences, and resolve application issues.
• Collaborate with Treasury, Collections, Credit, Customer Experience, Sales, Finance, and other downstream teams to resolve payment issues.
• Prepare and monitor daily/weekly/monthly reports covering payment volumes, unapplied cash, unidentified payments, on-account balances, SLA, and accuracy.
• Follow company policies, segregation-of-duties requirements, approval matrices, and financial controls while processing payments.
• Maintain and update SOPs, work instructions, process maps, and business rules related to cash application.
• Identify root causes of recurring issues and implement process improvements to improve productivity, accuracy, automation, and customer experience.
• Conduct cross-training, support new joiners, share process knowledge, and ensure business continuity within the team.
• Provide transaction details, supporting documents, reconciliations, and explanations required for internal or external audits.

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk:

Embark on a rewarding career journey with Maersk, where you’ll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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