Senior Parts Order Analyst

Caterpillar Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Caterpillar Inc. in Bengaluru seeks an experienced supply chain specialist to manage dealer orders and ensure timely delivery across our global network. You will work with multiple teams and adapt to shifts.

The role emphasizes analytical problem solving, effective communication across cultures, and coaching junior staff. Travel up to 5% and onsite five days a week.

Qualifications

• Bachelor degree or Diploma (3 years) with equivalent experience.
• Minimum seven years of job-related experience in supply chain.
• Ability to work independently and communicate effectively across diverse cultures.
• Ability to handle dealer concerns and negotiate best solution among many parties involved.
• Strong analytical and problem-solving skills.
• Self-starter with excellent time management, organization and prioritization skills.

Responsibilities

• Manage high-volume dealers and orders.
• Coordinate with supply base, purchasing, warehouse, quality, product groups.
• Communicate order status with facility partners.
• Lead meetings with network customer services and expediting teams.
• Educate dealers/customers on technology/process.
• Provide analyses of dealer/customer orders and propose solutions.
• Coach and onboard juniors.
• Improve service fill and timely delivery.
• Cross-functional support.

Skills

Analytical skills

Communication

Team player

Time management

Problem solving

Negotiation

Education

Bachelor's degree / Diploma (3 years)

Job description

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Supply Chain and Logistics

Job Summary

At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team.

What You Will Do

• Accountable for managing high volume dealers
• Monitoring and following (and at times placing) parts orders including addressing back orders collaborating with supply base, purchasing, warehouse, quality, product group, etc.
• Building rapport and communicating on a regular basis with the appropriate facility and process partner contacts on order status and details while developing an understanding of expectations for the business segment being supported.
• Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.
• Showcase proactive approach while dealing with critical orders
• This may require some flexibility in hours to accommodate dealer discussions.
• Educate dealers/customers on the technology/process on need basis
• Provide analytical study on the dealer/customer orders and suggest solutions beneficial to customers and organization
• Coach, develop and onboard juniors as needed

Order Management Goals, But Are Not Limited To

• Improve service fill for Dealer/Customer orders
• Accountable for timeliness and quality of delivery on dealer/customer problems
• Initiative and possibly other aspects with respect to engaging help to identify solutions
• Cross functional support
• Others as determined with supervisor

What You Have

• Bachelor degree / Diploma (3 years) with equivalent experience
• Minimum seven years of job-related experience in supply chain domain
• Demonstrated ability to work independently and to communicate effectively across diverse cultures and background
• Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved
• Should be a team player with strong analytical and problem-solving skills
• Self-starter with excellent time management, organization and prioritization skills

Additional Information

• Should be willing to work in US/EAME shifts
• This position requires no more than 5% travel

What You Will Get

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates

October 5, 2026 - October 12, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply