Demand & Orders Analyst

Caterpillar Financial Services Corporation; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Caterpillar Inc. in Chennai invites an experienced Product Configuration Analyst to develop and maintain sales model product compatibility within our ERP-based processes.

You will interact with Engineering, Pricing, and NPI teams to ensure accurate feature code assignments and smooth product introductions. The role requires a four-year degree in Mechanical/Production/Manufacturing, 3–5 years of relevant experience, and strong written and verbal English communication.

Qualifications

• Four-year college degree in Mechanical/Production/Manufacturing is required.
• 3–5 years of progressively responsible job-related experience as Product Configuration Analyst.
• Analytical ability, initiative, and results orientation are essential.
• Strong written and verbal communication in English.

Responsibilities

• Comply with ERP product configuration standards.
• Develop/maintain sales model product compatibility.
• Participate in New Product Introduction (NPI) groups.
• Coordinate with Engineering to ensure accurate feature/part number compatibility.
• Coordinate with Pricing to ensure correct feature code assignment.
• Meet schedules for product compatibility changes for users and ordering needs.
• Support Local Change Coordinators / Material Master Owners during BOM syncs.
• Help establish standards for feature presentation of product compatibility.

Skills

Product Configuration Experience

Analytical Ability

Verbal Communication

Written Communication

English Fluency

Education

Bachelor's degree in Mechanical/Production/Manufacturing

Job description

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

To open

Role Definition

To develop and maintain sales model product compatibility in the ERP based business process. ERP supports the worldwide sales of the Machines. This position is for an experienced, individual contributing on assignments that are complex and challenging and begin to become strategic in nature.

Responsibilities

The incumbent need to have considerable Machine business and Product Configuration experience.

Key responsibilities of this assignment are:

• Comply with standards developed by Technical Analyst for a product configuration in ERP system.
• Develop/maintain sales model product compatibility.
• Participate in New Product Introduction (NPI) groups, create compatibility to all NPI products.
• Interact with Engineering personnel to ascertain accurate and clearly defined feature or part number compatibility.
• Interact with Pricing personnel to ensure the feature code assignment is accurate and coordinated with Pricing condition entry setup in the system.
• Meet regular schedules for introducing the product compatibility changes to External/internal users relying on configuration to meet their ordering needs.
• Provide timely response to Local Change Coordinators / Material Master Owners in coordinating changes resulting from Bill of Material synchronization and other engineering change notices.
• Participate with team members to develop standards for the feature presentation of product compatibility. The position manages the completion of its own work assignments and coordinates work with others.

Qualification

The position requires thorough, detailed knowledge of company products and product applications. A detailed understanding of Product Configuration is essential. Must have analytical ability and initiative, be results oriented, and have strong written and verbal communication skills. Written and spoken fluency in English is a requirement, other languages are also an asset. The position typically requires a four-year college degree in Mechanical/Production/Manufacturing stream. In addition, three (3) to five (5) years of progressively responsible job-related experience and previous experience as a Product Configuration Analyst is required. Incumbent initiates communication with others outside the immediate work group to work on new ideas and counsel others. The ability to listen and guide others is critical to the success of this job. The incumbent must have multiple application experience or the equivalent work knowledge.

Typical internal customers include various contacts throughout the Caterpillar worldwide and its subsidiaries. These contacts include Engineering, Product Group, Pricing, and NPI groups. The position is challenged to carefully evaluate problems and review many possible solutions before selecting one option. Problems may be complex and can require the incumbent to develop solutions. The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results. Impacts key quality goals, including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc. This position changes the way work is performed to meet quality goals for the measures stated.

Skill Descriptors

Data Gathering & Analysis

Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Extensive Experience

• Advises on advanced data gathering and analysis methodologies and technologies.
• Oversees data gathering and analysis activities within the organization.
• Documents sources and validates the accuracy of data analysis by evaluating the pros and cons of data analysis methods used.
• Implements procedures and policies within a data processing function.

Planning: Tactical, Strategic

Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Level Working Knowledge

• Contributes to short-term operational plans.
• Anticipates and adapts to plan changes.
• Monitors progress of work against plan as required to meet objectives.
• Reports variances and makes agreed-upon corrections.

Analytical Thinking

Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Extensive Experience

• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
• Approaches a complex problem by breaking it down into its component parts.

Effective Communications

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Level Working Knowledge

• Delivers helpful feedback that focuses on behaviours without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.

Problem Solving

Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge

• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.

field

Posting Dates:

September 30, 2026 - October 8, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply