Senior Outbound Operations

Hi Tours Group; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hi Tours Group in Gurugram is seeking an experienced Senior Outbound Operations to manage end-to-end international travel operations, including hotel reservations, transfers, sightseeing, and group bookings. You will coordinate with DMCs and overseas suppliers, prepare detailed itineraries, costings and documentation, and ensure timely, budget-aligned service delivery.

Candidates should have 4-6 years in International Outbound Travel Operations, strong English skills, and a proven ability to

Qualifications

• 4-6 years of experience in International Outbound Travel Operations.
• Strong hands-on experience in international hotel reservations, itineraries creation and ground handling.
• Excellent communication and written English skills.

Responsibilities

• Manage end-to-end international outbound operations from booking to final departure.
• Prepare detailed day-wise itineraries for international destinations.
• Handle hotel reservations, transfers, sightseeing, activities, guides, flights and other travel services.
• Coordinate with international DMCs, hotels, suppliers and overseas partners for rates, availability and delivery.
• Prepare and review costings, quotations, itineraries, booking confirmations and operational documents.
• Negotiate with suppliers and DMCs to obtain competitive rates and ensure availability.
• Monitor all confirmed bookings and departures to ensure services are delivered on time.
• Handle amendments, cancellations, special requests and last-minute operational issues.
• Coordinate with Sales, Contracting, Finance and other internal teams for seamless execution of tours.
• Monitor operational costs and ensure departures are within approved budgets and margins.
• Manage and guide the operations team with proper follow-up and documentation.

Skills

International travel operations

Hotel reservations

Itinerary planning

Negotiation

Vendor coordination

English communication

Job description

We are looking for an experienced Senior Outbound Operations to manage end-to-end international travel operations. The role will be responsible for handling international hotel reservations, transfers, sightseeing, activities, guides and other ground arrangements, while coordinating closely with DMCs, overseas suppliers and internal teams to ensure smooth and timely execution of FIT, Group bookings.

Key Responsibilities

• Manage end-to-end international outbound operations from booking confirmation to final departure.
• Prepare detailed day-wise itineraries for international destinations, covering sightseeing, activities, hotel arrangements, transfers, travel routes, and destination-specific experiences. Ensure itineraries are practical, well-planned, and aligned with client requirements, budget, and travel preferences.
• Handle hotel reservations, transfers, sightseeing, activities, guides, flights and other travel services for international destinations.
• Coordinate with international DMCs, hotels, suppliers and overseas partners for rates, availability, confirmations and service delivery.
• Prepare and review costings, quotations, itineraries, booking confirmations and operational documents.
• Negotiate with suppliers and DMCs to obtain competitive rates and ensure availability as per client requirements.
• Monitor all confirmed bookings and departures to ensure services are delivered accurately and on time.
• Handle amendments, cancellations, special requests and last-minute operational issues effectively.
• Coordinate with Sales, Contracting, Finance and other internal teams for seamless execution of tours.
• Monitor operational costs and ensure departures are executed within approved budgets and company margins.
• Manage and guide the operations team, ensuring proper follow-up, documentation, system updates and timely closure of bookings.
• Desired Candidate Profile4-6 years of experience in International Outbound Travel Operations.
• Strong hands-on experience in international hotel reservations, itineraries creation and ground handling.
• Good knowledge of international destinations, hotels, transfers, sightseeing and activities.
• Experience working with DMCs, overseas suppliers and international travel partners.
• Strong understanding of FIT, Group operations.
• Excellent costing, negotiation, coordination and problem-solving skills.
• Ability to manage multiple international bookings and departures simultaneously.
• Excellent communication and written English skills.
• Strong attention to detail and ability to handle last-minute changes and operational escalations.