Sr P&T Operations Analyst - 11539

Coupa; Maharashtra; Hybrid; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time-Off

Volunteer Time Off

Employee Assistance Program

Travel Protection

Referral Bonus Program

Job summary

Coupa is seeking a Sr P&T Operations Analyst to safeguard user adoption and maximize ROI of features across our R&D products. You’ll embed adoption thinking from the start, identify configuration gaps, and partner with engineering, analytics, and product teams to ensure strong customer value from Day 1.

You’ll drive strategic planning, define golden workflows, and own instrumentation strategies to deliver measurable outcomes like NRR and Time-to-Value, while aligning enablement with

Qualifications

• 3+ years in Product Ops, Customer Success Operations, or Product Management with data-driven decision-making.
• Power-user experience with Product Analytics and Digital Adoption Platforms.
• Ability to read/write basic SQL and understand event-tracking schemas for SaaS/AI environments.
• The ability to tell a story with data beyond the numbers to guide actions.
• Flexibility to work to U.S timezone 3 days per week.

Responsibilities

• Strategic Planning & Adoption Brief creation and alignment with PMs.
• Define the Golden Workflow with ideal user path for first value and stickiness.
• Architect Adoption Briefs with value hypotheses, segmentation, and adoption signals.
• Instrumentation Strategy to tag and instrument features with 100% visibility Day 1.
• Enablement Alignment with Marketing and Customer Success on in-app nudges and playbooks.
• Design and monitor automated onboarding sequences (PLG) per Adoption Brief.
• Friction Identification by analyzing telemetry to distinguish UX vs value friction.
• Lead Post-Launch Review; translate data into actionable decisions for leadership.
• Link feature adoption to business outcomes like NRR and Time-to-Value.
• Maintain qualitative feedback loops and scalable executive reports.
• Telemetry Governance to democratize data guiding SDLC roadmap prioritization.

Skills

Product Ops

Data-driven decisions

SQL basics

Product Analytics

Data storytelling

US timezone

Tools

Pendo

Mixpanel

Amplitude

Gainsight PX

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of the Sr P&T Operations Analyst at Coupa:

The BusinessAnalyst/Product Adoption ensures the R&D budget isn't wasted on "dark features" that no one uses. By embedding adoption thinking into the start of the requirements process, you maximize the Return on Product Investment. You are the guardian of the customer experience, identifying configuration barriers, training gaps, and integration dependencies before they turn into churn.

What You’ll Do

• Strategic Planning & The Adoption Brief
• Define the "Golden Workflow": Collaborate with PMs during the design phase to map the ideal user path to "first value" and long-term stickiness.
• Architect Adoption Briefs: Own the creation of the Adoption Brief, establishing value hypotheses, customer segmentation, adoption strategy, and the "signals" that indicate a user has successfully adopted a feature.
• Instrumentation Strategy: Work with Engineering and Product Analytics to ensure features are tagged and instrumented before launch, ensuring 100% visibility into user behavior from Day 1.
• Cross-Functional Execution
• Enablement Alignment: Partner with Marketing and Customer Success to translate adoption criteria into targeted in-app nudges, tutorials, and human-led outreach playbooks.
• Product-Led Growth (PLG): Design and monitor the effectiveness of automated onboarding sequences (simulations, tooltips, and email triggers) defined in the Adoption Brief.
• Analysis & Iteration (The Feedback Loop)
• Friction Identification: Analyze telemetry data to find where users drop off. Distinguish between "UX friction" (it’s too hard to use) and "Value friction" (it’s not worth using).
• Facilitate Product Reviews: Lead the Post-Launch Review. Transform raw data into actionable insights for leadership, driving decisions to improve, pivot, or deprecate features. Validate & incorporate product investment decisions with adoption data.
• ROI & Value Realization: Connect feature adoption directly to business outcomes like Net Revenue Retention (NRR) and Time-to-Value (TTV) and cross-sell, upsell.
• Manage Qualitative Feedback Loops: Design and maintain structured processes to capture the "why" behind the telemetry, and package these insights into scalable reports for executive leadership.
• Telemetry Governance & Roadmap Influence: Establish a scalable, governed framework for consuming telemetry data. Goal is to democratize these insights so that ≥60% of SDLC roadmap prioritization across the R&D org is actively driven by customer usage and adoption data.

What You Will Bring to Coupa

• 3+ years in Product Ops, Customer Success Operations, or Product Management with a heavy emphasis on data-driven decision-making.
• Power-user experience with Product Analytics and Digital Adoption Platforms (e.g., Pendo, Mixpanel, Amplitude, or Gainsight PX).
• Ability to read/write basic SQL and understand event-tracking schemas (telemetry) for or SaaS and AI-native environments, including translating complex usage data (like AI token or credit consumption) into clear business metrics.
• The ability to tell a story with data moving beyond "what the numbers are" to "what we should do next".
• Flexibility to work to U.S timezone 3 days per week.

173,000 zł - 241,467 zł a year

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days:Enjoy two designated, company-wide paid wellness daysoffeach year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• BirthdayTime-Off:Celebrate your day!Coupa provides a paid dayoffon yourbirthdayor another day of your choice within yourbirthdaymonth.
• VolunteerTimeOff(VTO):Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP):Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection:Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program:Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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