Senior Operations Supervisor

Maersk Line India Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Maersk Line India Pvt Ltd is seeking a Senior Supervisor - Operations to oversee day-to-day warehouse activities at Bengaluru and surrounding sites. You will drive inbound/outbound operations, inventory control, and customer service while leading a multi-tier team to meet productivity and safety targets.

The role requires a graduate in logistics or related field and a track record in warehouse planning, KPI management, and continuous improvement initiatives.

Qualifications

• Graduate degree in Logistics, Supply Chain, Business Administration, or related field.
• Professional certifications in Supply Chain/Logistics preferred.

Responsibilities

• Manage daily warehouse operations including inbound, outbound, inventory, returns, and VAS.
• Lead and supervise supervisors, team leaders, and warehouse staff; conduct shift briefings and performance reviews.
• Ensure inventory accuracy via cycle counts and system transactions; address discrepancies.

Skills

SAP Inventory Control

People Management

Operational Planning

KPI Management

Customer Relationship Management

MS Excel

Root Cause Analysis (RCA) & CAPA

Lean / Kaizen / Continuous Improvement

Strong Communication and Leadership

Education

Graduate degree in Logistics, Supply Chain, Business Administration

Tools

SAP

Job description

Senior Supervisor - Operations

Location: Hoskote, Bengaluru - Sy No 80/6, Chokkahalli Village kasaba Hobli Hoskote, taluka, Bangalore Bengaluru- 562114 India Google Link - https://www.google.com/maps/dir/13.1162711,77.8177703/Jockey+Maersk+and+page+industry+unit+32,+4R99% 2B2GX,+Chokkahalli,+Karnataka+562114/@13.1136474,77.8128433,1696m/data=!3m2!1e3!4b1!4m18!1m7!3m6!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2sJockey+Maersk+and+page+industry+unit+32!8m2!3d13.1174721!4d77.8185911!16s%2Fg%2F11vbwh2vx3!4m9!1m1!4e1!1m5!1m1!2d77.8185911!3e9?entry=ttu&g_ep=EgoyMDI2MDcxMy4wIKXMDSoASAFQAw%3D%3D

Job Purpose: The Senior Supervisor - Operations is responsible for managing day-to-day warehouse operations, ensuring achievement of productivity, quality, inventory accuracy, customer service, safety, and cost targets. The role involves leading a team of supervisors, team leaders, operators, and associates while driving operational excellence and continuous improvement initiatives.

Key Responsibilities

1. Warehouse Operations Management Manage daily inbound, outbound, inventory, returns, and VAS operations. Ensure timely receipt, putaway, picking, packing, dispatch, and order fulfillment. Monitor operational KPIs and ensure achievement of customer SLAs. Ensure optimum utilization of warehouse space, equipment, and manpower.


2. Team Leadership & People Management Lead and supervise supervisors, team leaders, and warehouse associates. Conduct daily shift briefings and performance reviews. Monitor attendance, productivity, absenteeism, and manpower deployment. Coach, mentor, and develop team members for enhanced performance. Support recruitment, induction, and training activities.


3. Inventory Management Ensure inventory accuracy through cycle counts and physical verification. Investigate stock discrepancies and implement corrective actions. Monitor inventory movements and system transactions. Ensure inventory integrity and compliance with customer requirements.


4. Customer Service & Stakeholder Management Act as the primary operational contact for customers and internal stakeholders. Provide timely updates on operational performance and service issues. Support customer visits, audits, and business reviews. Resolve operational escalations promptly.


5. Performance & Productivity Management Drive productivity improvement initiatives. Monitor throughput, utilization, and efficiency metrics. Ensure achievement of productivity and cost-saving targets. Support automation and process optimization projects.


6. Compliance, Safety & Quality Ensure compliance with Maersk safety policies and statutory requirements. Drive warehouse 5S and housekeeping standards. Conduct safety inspections and risk assessments. Ensure adherence to SOPs, work instructions, and customer operating procedures. Support internal, external, and customer audits.


7. Continuous Improvement Lead Kaizen, Lean, and process improvement initiatives. Identify operational bottlenecks and implement corrective actions. Drive reduction in overtime, damages, errors, and waste. Support digital transformation and system enhancement initiatives.


8. Reporting & MIS Prepare and submit daily, weekly, and monthly operational reports. Analyse KPI trends and implement action plans. Present operational performance to management and customers. Ensure timely closure of audit observations and action items.

Qualifications

Graduate degree in Logistics, Supply Chain, Business Administration, or related field.

Professional certifications in Supply Chain/Logistics preferred.

Required Skills

• SAP Inventory Control


• People Management


• Operational Planning


• KPI Management


• Customer Relationship Management


• MS Excel


• Root Cause Analysis (RCA) & CAPA


• Lean / Kaizen / Continuous Improvement


• Strong Communication and Leadership Skills

Key Competencies

• Leadership & Team Development


• Decision Making


• Analytical Thinking


• Problem SolvingCustomer Focus


• Operational Excellence


• Accountability


• Collaboration


• Adaptability

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .

Experience Level

Senior Level