Senior Operations Manager

Urban Company; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Urban Company in India seeks an operations-focused SCM catalyst to drive partner selection, training, and quality improvements across a set of cities. The role emphasizes owning end-to-end processes and delivering service excellence through strong leadership and thoughtful execution.

You will collaborate across teams to push offerings and innovations while maintaining a relentless focus on impact and growth.

Qualifications

• Minimum 2-4 years of experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Someone who understands great things gets built by both smarts AND hard work.

Responsibilities

• Focus on operational excellence for your set of cities, including selection and training of new partners and improving current partners' quality.
• Take charge of key central growth tracks for the category over time: projects focused on improving quality and service excellence, and on improving offerings and innovation.
• Collaborate with cross-functional teams to ensure swift and robust execution.

Job description

• The most common question asked is, 'What does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this role:
• First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations-heavy role
• You will also be expected to take charge of key central growth tracks for the category over time: - Projects focused on improving quality and service excellence
• - Projects focused on improving offerings and innovation
• Collaboration with cross-functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence

What We Need:

• Minimum 2-4 years of experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Someone who understands great things gets built by both smarts AND hard work.

What can you expect:

• A great work environment with massive ownership and growth opportunities.
• Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
• A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
• Growth opportunities within UC via our robust internal mobility program