Senior Operations Analyst

athenahealth; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Dogs welcome

Job summary

Athenahealth India is hiring a Senior Operations Analyst to drive measurable revenue cycle quality by leading end-to-end quality assurance, denial analysis, and process improvement initiatives. You will leverage RCM expertise to identify root causes, reduce rework, and enhance accuracy across AR and denials workflows.

You will collaborate with Operations and BPO teams to standardize processes, monitor metrics, and improve outcomes, while contributing to governance reviews and training content.

Qualifications

• 4–6 years of experience in Healthcare RCM operations, quality, or a related analytical operational role.
• Strong denial management experience and AR workflows.
• Proven ability in root cause analysis and driving process improvements.
• Solid understanding of RCM lifecycle (claims, denials, rework drivers, resolution paths).
• Experience with quality frameworks, audit methodologies, and SOP adherence.
• Strong analytical and stakeholder management skills.

Responsibilities

• Conduct end-to-end quality audits on AR calling and denial workflows to ensure SOP adherence.
• Analyze denial trends and quality defects to identify root causes.
• Lead CAPA to reduce recurring errors and rework.
• Establish and monitor quality metrics (accuracy, defect rate, rework, first-pass yield).
• Partner with Operations and BPO teams to improve process adherence and outcomes.
• Perform deep-dive analyses on escalations and high-impact quality issues.
• Ensure audit documentation, traceability, and compliance with quality standards.
• Lead quality calibrations to align defect definitions, scoring, and expectations.
• Support workflow and SOP improvements based on audit insights and field feedback.
• Leverage data and AI-enabled tools to improve audit efficiency and insights.

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Role summary: Drive measurable improvements in revenue cycle quality by leading end-to-end quality assurance, denial analysis, and process improvement initiatives. As a Senior Operations Analyst, you will leverage RCM expertise to identify root causes, reduce rework, and enhance accuracy across AR and denials workflows. You will use data, audits, and statistical insights to strengthen process adherence and drive consistent, high-quality outcomes.Team summary: The Quality team is responsible for ensuring accuracy, consistency, and continuous improvement. The team partners with Operations, Product Lines, and BPO’s to:Identify quality gapsDrive process standardizationEnable scalable, high-quality execution across BPO and internal teamsEssential Job Responsibilities:Conduct end-to-end quality audits on AR calling and denial workflows to ensure adherence to SOPs and quality standardsAnalyze denial trends and quality defects to identify root causes (user, process, system)Drive corrective and preventive actions (CAPA) to reduce recurring errors and reworkEstablish and monitor quality metrics (accuracy, defect rate, rework, first-pass yield)Partner with Operations and BPO teams to improve process adherence and performance outcomesPerform deep-dive analyses on escalations and high-impact quality issuesEnsure audit documentation, traceability, and compliance with quality standardsLead quality calibrations to align on defect definitions, scoring, and expectationsSupport workflow and SOP improvements based on audit insights and field feedbackLeverage data and AI-enabled tools (where applicable) to improve audit efficiency and insight generationAdditional Job ResponsibilitiesCoach and guide teams on quality expectations, error prevention, and best practicesContribute to training content, job aids, and knowledge managementParticipate in governance reviews with stakeholders to present quality trends and actionsSupport process improvement initiatives focused on reducing cycle time and improving accuracyCollaborate with Product/Service teams to close gaps in workflows and documentationExpected Education & Experience4–6 years of experience in Healthcare RCM operations, quality, or a related analytical operational role.Strong experience in denial management and AR workflows - including reviewing denial reasons and driving appropriate next steps.Proven ability in root cause analysis and driving process improvementsSolid understanding of RCM lifecycle (claims, denials, rework drivers, resolution paths)Experience with quality frameworks, audit methodologies, and SOP adherenceStrong analytical skills with ability to translate insights into actionable improvementsEffective stakeholder management and communication skillsFamiliarity with athenaNet or similar RCM platforms is a plusAbout athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.Learn more about our culture and benefits here: athenahealth.com/careershttps://www.athenahealth.com/careers/equal-opportunity