Senior Officer - Customer Operations

Nestlé S.A.; Gurugram District; Vor Ort; INR 420.000 - 660.000; Vollzeit

Zusammenfassung

Nestlé S.A. in Chandigarh is seeking a Key Accounts Officer/Executive to manage modern trade outlets and achieve sales targets for the assigned territory, ensuring product availability and visibility.

The role focuses on planning customer plans, integrated commercial plans, and activation calendars, while strengthening relationships with key accounts and ensuring smooth execution of terms of trade. You will collaborate with Area Sales Manager to drive redistribution and growth across the

Qualifikationen

• Experience with key accounts / modern trade required.
• Strong planning and analytical skills for sales targets.

Aufgaben

• Plan an Integrated Commercial Plan for the assigned customer and develop rolling monthly sales plans for the next 3 months.
• Handle Customer Management including activation programs, price control, terms of trade, and account servicing.
• Review progress, identify gaps, and drive Nestlé contributions at accounts through CCS monitoring and planning.

Kenntnisse

Communication

Analytics

Networking

Flexibility

Innovativeness

Poise & Confidence

Sales processes

Jobbeschreibung

Designation: Key Accounts Officer / Executive

Reporting to: Area Sales Manager

Location: Chandigarh
Role: To manage the modern trade outlets like Big Bazaar, Dmart etc. and achieve the required sales target for the respective territory along with ensuring availability and visibility of Nestlé products in the outlets.

Job Description

• 1. Planning Customer Plan
  Planning an Integrated Commercial Plan for assigned customer
  Develop rolling monthly sales plan at Customer/Account level for the following 3 months
  Assortment Planning at Customer/Account level
  Develop Account specific Activation Calendar on a Quarterly Basis
• 2. Customer Management
  Achieving Volume Planned during OPL
  Planning & Execution of Account Specific Activation Programs
  Account Specific Customer Service
  Price Control & Stability, Act as a single window
  Terms of Trade Agreement & Implementation
• 3. Progress Review & Suggest Inputs to Generate Demand
  Achievement & monitor progress of Redistribution value and volume targets
  Present Account wise review on a Quarterly basis
  Identify Gaps at customer level vis-à-vis Business Plans & suggest inputs
  Ensure Nestle contribution to Account perpetually increases over time. Monitor, evaluate & Control CCS

Key Skills

• Communication Skills
• Analytical Approach
• Networking Skills
• Flexible and Resourceful
• Innovativeness
• Poise & Confidence
• Understanding of sales systems and processes.