Senior Observability Engineer - Grafana & Prometheus

Zensar; Pune District, Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Zensar Technologies in Pune is seeking a Senior Observability Engineer to design and manage enterprise-scale monitoring and observability for a major AWS modernization program. You will implement centralized platforms using Grafana, Prometheus, and OpenTelemetry to achieve end-to-end visibility, reliability, and rapid incident resolution across large-scale applications.

Responsibilities include building dashboards, proactive alerting, and incident response; collaborating with engineering,

Qualifications

• Extensive hands-on experience with Grafana and Prometheus.
• Strong skills in monitoring, observability, alerting, dashboards and metrics collection.
• Experience troubleshooting enterprise applications and production environments.
• Solid understanding of SRE concepts and incident management.
• Experience with AWS observability services (CloudWatch, X-Ray, OpenTelemetry).
• Experience in large-scale cloud modernization initiatives.

Responsibilities

• Design and implement enterprise observability solutions for large AWS modernization programs.
• Build centralized observability platform providing end-to-end visibility and proactive alerting.
• Develop real-time dashboards for KPIs and SLA tracking.
• Configure alerting rules, thresholds and notification mechanisms.
• Perform root-cause analysis using metrics, logs, traces.
• Establish governance, runbooks, and best practices for observability.

Skills

Grafana

Prometheus

Monitoring

Observability

Alerting

Dashboard Development

Metrics Collection

Troubleshooting

AWS Observability Services

SRE Concepts

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline

Tools

Grafana

Prometheus

CloudWatch

X-Ray

AWS Managed Grafana

OpenTelemetry

Kubernetes

Job description

Zensar Technologies is looking for a highly skilled Senior Observability Engineer to design, implement, and manage enterprise-scale monitoring and observability solutions for a large AWS cloud modernization program. The ideal candidate will have strong hands-on expertise in Grafana, Prometheus, Monitoring & Alerting, Dashboard Development, Metrics Collection, and Troubleshooting, along with exposure to AWS observability services. The role involves building a centralized observability platform to provide end-to-end visibility, reliability, performance monitoring, proactive alerting, and faster incident resolution across large-scale enterprise applications and integration environments.

Key Responsibilities

Observability Platform Engineering

• Design and implement enterprise observability solutions using Grafana and Prometheus.
• Configure and manage monitoring platforms for metrics collection, visualization, and reporting.
• Build AWS-native observability capabilities using CloudWatch, X-Ray, AWS Managed Grafana, and OpenTelemetry.
• Implement monitoring and instrumentation across distributed applications and services.
• Ensure comprehensive visibility into application, infrastructure, and platform performance.

Monitoring & Dashboard Development

• Develop and maintain operational dashboards for infrastructure, applications, and business KPIs.
• Create real-time dashboards for performance monitoring, SLA tracking, and operational health checks.
• Design monitoring frameworks to track system utilization, availability, and service reliability.
• Provide actionable insights through visualization and performance analytics.

Alerting & Reliability Engineering

• Configure alerting rules, thresholds, and notification mechanisms.
• Implement proactive monitoring and intelligent alerting capabilities.
• Support service reliability objectives by identifying and mitigating performance issues before business impact.
• Drive observability best practices for incident prevention and operational excellence.

Troubleshooting & Incident Support

• Perform root cause analysis using metrics, logs, traces, and dashboards.
• Support production troubleshooting and incident investigations.
• Work closely with engineering, operations, and platform teams to resolve critical issues.
• Improve mean time to detect (MTTD) and mean time to resolve (MTTR).

Governance & Best Practices

• Define observability standards, monitoring frameworks, and dashboard templates.
• Establish logging, tracing, and correlation standards across systems.
• Develop monitoring runbooks and operational documentation.
• Drive continuous improvement initiatives across observability and reliability practices.

Required Skills

• Strong hands-on experience with Grafana and Prometheus.
• Experience in Monitoring, Observability, Alerting, Dashboard Development, and Metrics Collection.
• Expertise in troubleshooting enterprise applications and production environments.
• Strong understanding of:
• Monitoring & Alerting
• Logging & Metrics Management
• Distributed Tracing
• Site Reliability Engineering (SRE) Concepts
• Experience with AWS Observability Services:
• CloudWatch
• AWS Managed Grafana
• AWS X-Ray
• Excellent analytical and problem-solving skills.
• Experience supporting large-scale enterprise applications and cloud environments.

Good To Have

• OpenTelemetry (OTEL) instrumentation.
• Kubernetes / EKS monitoring.
• SRE practices and reliability engineering.
• Experience with enterprise integration platforms and cloud modernization initiatives.
• AI-driven observability, anomaly detection, and predictive monitoring.
• Exposure to high-volume transaction processing environments.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 8-14 years of overall IT experience.
• Proven experience in Observability Engineering, Site Reliability Engineering (SRE), Monitoring Engineering, or Platform Operations.
• Experience working in AWS cloud environments.