Senior Network Engineer

Infinite Computer Solutions; Dadri; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Infinite Computer Solutions in India is seeking a NoC Engineer L2 Support – VAS Engineer with 4-6 years of IT/Telecom experience. You will work in a 24x7 environment to manage NoC operations and incidents, performing second-level troubleshooting and coordinating with vendors and internal teams.

Responsibilities include root cause analysis, major incident support, documentation, and deployment of releases and patches on platforms like VAS services, Linux environments, and web servers.

Qualifications

• Bachelor's degree in CS or E&TE or equivalent.
• Experience with VAS platforms and telecom protocols.
• Ability to work round the clock in a 24x7 environment.

Responsibilities

• Manage NoC operations and incidents.
• Perform second level troubleshooting for network issues.
• Root Cause Analysis support and incident triage.
• Interface with vendors and support providers.
• Maintain network documentation and configurations.
• Provide timely communications on service impacting events.

Skills

NoC operations

Incident management

Root cause analysis

Linux administration

Vendor coordination

24x7 support

Education

Bachelor’s degree in Computer Science / Electronics & Telecommunication Engineering

Tools

Apache

Tomcat

Jboss

SMSC

Job description

Job Description

NoC Engineer L2 Support – VAS Engineer

Overall 4- 6 years of relevant experience in IT / Telecom Domain

• Ready to work in 24*7 Work environment, manage NoC operations and incidents.
• Perform second level troubleshooting using tools and utilities to resolve network related issues.
• Heath Check and Maintenance Operations on in scope network elements and infrastructure
• Severity 1 to 4 Incident triage, support, management, restoration, recommendations
• Root Cause Analysis Support, post incident or event
• Work with Major Incident Management team for Major Incident Resolution.
• Creation and maintenance of processes and procedures for T2 tasks
• Provide Support for network configurations, expansions, installations, and updates.
• Maintain and update all network documentation, process configurations.
• Interface with all internal and third-party support providers and vendors in the management and resolution of incidents.
• Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
• Ensured efficient resolution of incidents through people, process and technology.
• Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.

Qualification

• Bachelor’s degree in computer science, Electronics and Telecommunication engineering, or a similar field.
• VAS platforms namely Mobile Voicemail services, SMSC, SMS CGW ,Tele messaging Services, eSIM, USSD, USSDGW, RBT, CBC, Mobile Device and SIM Homologation, SIM OTA, Device Manager system, Equipment Identity Register (EIR).
• The role will require supporting on various VAS products, troubleshooting, and resolving issues through proper procedures round the clock. The responsibilities will also include carrying out routine activities, fault management, change management and other troubleshooting related issues.
• Understanding of Telecom VAS Network and knowledge of various telecom protocols and nodes in infrastructure.
• Vulnerability closures. Implement various hardening procedures for security prospective.
• Application Support, Deployment of Release, patches & fixes on Platform.
• Configuration and troubleshooting of Linux environments (clustering, high availability, load balancing etc.). Exposure to working with variousWebServers (Apache, Tomcat, Jboss).

Qualifications

Bachelors Degree

Range Of Year Experience-Min Year

4

Range Of Year Experience-Max Year

6