Senior Microsoft 365 Operations Specialist

KSB Tech Pvt. Ltd.; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

KSB Tech Pvt. Ltd. is seeking a Microsoft 365 technical delivery professional for second-level operational support.

You will handle incidents and service requests, troubleshoot authentication and access issues, and work across Teams, SharePoint, OneDrive, and Outlook. The role requires documenting incidents, escalating per runbooks, and participating in global support reviews. In this position you will support security triage under Defender, review alerts, and assist with predefined immediate

Qualifications

• Second-level operational support for Microsoft 365 including incident and service request handling.
• Analyze authentication, access and permission issues across MS apps.
• Troubleshoot Teams, SharePoint, OneDrive and Outlook.
• Document incidents and escalate using approved runbooks; perform predefined actions.
• Triage security issues in Defender and participate in global reviews.

Responsibilities

• Provide MS 365 second-level support within defined boundaries.
• Analyze and troubleshoot user issues across Teams, SharePoint, OneDrive and Outlook.
• Document incidents and escalate according to runbooks and guidelines.
• Execute standard changes as approved; assist in security triage and reviews.
• Review alerts/incidents and manage permissions and group memberships.

Skills

Microsoft 365

Incident management

Teams

SharePoint

OneDrive

Outlook

Tools

Microsoft 365 Defender

CQD / call logs

Runbooks

Entra ID

Power Platform

Job description

Technical Delivery Second Level operational support for Microsoft 365 within clearly defined boundaries: M365 Second Level Support Incident and service request handling Analysis of user issues (authentication, access, permissions) Troubleshooting in Teams, SharePoint, OneDrive, Outlook Documentation and structured escalation Execution of standard changes based on approved runbooks Security / Defender – Triage & Basic Response Participate in global support reviews Work within agile delivery models (Kanban / Scrum) Review and triage of alerts and incidents Prioritization and classification Incident documentation and assignment Analysis of risky sign-ins Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke) SharePoint / Teams Support SharePoint Permission analysis Structure validation Management of SharePoint groups Support for minor configuration adjustments Teams Management of team memberships and channels Permission analysis Review of apps and policies (read-only) Teams Rooms health checks Device assignment verification Teams Phone Component Monitoring Teams Telephony (Operational Support) Assignment of phone numbers Troubleshooting call-related issues Voicemail and call forwarding adjustments Delegation and call group configuration Analysis of CQD and call logs Verification of Operator Connect and Direct Routing status Identity / Entra ID User management Group management (non-privileged groups) Password and MFA reset Sign-in log analysis Session revoke actions Read-only Conditional Access impact analysis Enterprise Apps / App Registrations Creation of app registrations Management of application owners Creation and renewal of secrets Certificate management (upload/renewal) Maintenance of redirect URIs Troubleshooting authentication issues Sign-in log analysis Power Platform Troubleshooting of apps and flows Log analysis Review of sandbox environments Exchange Online Message trace and mail flow analysis NDR analysis Quarantine review (read-only) Shared mailbox management Distribution group management Alias and SMTP address maintenance Mailbox permission management Mobile device removal Forwarding and out-of-office analysis Copilot (Support & Analysis) Troubleshooting Copilot-related issues License status verification (read-only) Access issue analysis Review of agent logs Client-side troubleshooting Usage metrics review Labels (Sensitivity & Retention) Analysis of labeling issues Troubleshooting encryption-related problems Retention behavior analysis Client-side label error investigation Audit & Monitoring Unified Audit Log analysis Service activity log review (M365 services) Teams call log analysis Use of logs for incident investigation Documentation and escalation Collaboration Services M365 Groups Member and owner management Group structure analysis Teams M365 Group relationship checks Planner / Loop / Search Permission issue analysis Sync issue troubleshooting Search and indexing issue analysis

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.