Senior MDM Service Delivery Manager

Smith & Nephew Gbs; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Smith & Nephew Gbs in Pune seeks a Senior Service Delivery Manager for MDM to own end-to-end service delivery, operations and continuous improvement of Master Data Management. The role oversees the service lifecycle from inception to build through run, ensuring data integrity, platform stability and governance while coordinating with business stakeholders, data governance, IT and external partners.

It also involves preparing for the ERP transition to SAP S/4HANA and delivering on roadmap plans

Qualifications

• Education: Bachelor’s degree in information systems, Computer Science, Data Management, or related field.
• Experience: 10+ years in data platforms, MDM, or enterprise applications. 5+ years in a service delivery, platform owner, or product owner role.
• Service Delivery & Operational Excellence (30%), Platform Ownership, Strategy & Roadmap (20%), Program Delivery & Transformation Leadership (20%), Vendor, Partner & Commercial Management (15%), Continuous Improvement (15%).

Responsibilities

• The SDM owns the service lifecycle from Inception to Build through Run.
• This role ensures platform stability, data integrity and data quality while driving governance, vendor management, and roadmap execution.

Skills

MDM

Data governance

Service delivery

Platform ownership

Roadmap strategy

Vendor management

ERP transition to SAP S/4HANA

Program delivery & transformation

Continuous improvement

Education

Bachelor's degree in information systems, Computer Science, Data Management, or related field

Master's degree preferred

Job description

Job Summary

We are seeking a Senior Service Delivery Manager (SDM) for MDM who is responsible for end-to-end service delivery, operations and continuous improvement of Master Data Management (MDM).

The SDM owns the service lifecycle from Inception to Build through Run. This role ensures platform stability, data integrity and data quality while driving governance, vendor management, and roadmap execution.

The role serves as the primary interface between business stakeholders, data governance, IT, and external partners to ensure the MDM platform supports business growth, digital transformation, and data-driven decision-making.

This role is also expected to prepare for our strategic ERP transition to SAP S/4HANA.

Responsibilities

• The SDM owns the service lifecycle from Inception to Build through Run.
• This role ensures platform stability, data integrity and data quality while driving governance, vendor management, and roadmap execution.

Requirements

• Education: Bachelors degree in information systems, Computer Science, Data Management, or related field. Masters degree preferred.
• Experience: 10+ years in data platforms, MDM, or enterprise applications. 5+ years in a service delivery, platform owner, or product owner role.
• Service Delivery & Operational Excellence (30%), Platform Ownership, Strategy & Roadmap (20%), Program Delivery & Transformation Leadership (20%), Vendor, Partner & Commercial Management (15%), Continuous Improvement (15%).

Skills

• Master Data Management (MDM)
• Data governance
• Service delivery
• Platform ownership
• Roadmap strategy
• Vendor management
• ERP transition to SAP S/4HANA
• Program delivery & transformation leadership
• Continuous improvement

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