Senior Manager, Vendor Management

Smart Data Solutions; Chennai District; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Professional development and growth-oriented workplace

Generous benefits

Good work-life balance

Collaborative company culture

Job summary

A technology firm in healthcare is seeking a Senior Manager, Vendor Management to oversee relationships with third-party vendors, ensuring compliance and optimal performance. You will manage a team of 3–5 employees, negotiate contracts, and lead contract compliance efforts. The ideal candidate will have a Bachelor’s degree and 3–10 years of experience in vendor management, preferably in the US healthcare industry. This role offers generous benefits and promotes a collaborative culture.

Qualifications

• 3–10 years in vendor management, operations, procurement, or supply chain.
• US healthcare industry experience preferred.
• Proven experience in team leadership and people management.

Responsibilities

• Build and maintain relationships with DEP vendors.
• Lead Request for Proposal (RFP) processes.
• Negotiate contracts and service-level agreements.
• Monitor vendor performance and compliance.
• Conduct regular vendor evaluations and risk assessments.
• Collaborate with internal teams for vendor needs.
• Resolve vendor-related issues promptly.
• Drive improvements in reporting processes.

Skills

Vendor management analysis

Strong negotiation skills

Communication skills

Data analysis

Report preparation

Compliance knowledge

Leadership experience

Education

Bachelor’s degree

Master’s degree in Business Administration, Operations or related field

Tools

MS Office Suite

Job description

Senior Manager, Vendor Management

Join to apply for the Senior Manager, Vendor Management role at Smart Data Solutions.

The Sr. Manager, Vendor Management is responsible for overseeing relationships with third‑party Data Entry Partners (DEP) vendors, ensuring compliance with company standards, negotiating contracts, and optimizing vendor performance to meet organizational goals. This role owns the vendor relationship lifecycle, including leading RFP processes, driving improvements in reporting and analytics, and identifying opportunities for cost savings and operational efficiency. Additionally, the Sr. Manager, Vendor Management will manage a team of 3–5 employees to ensure effective execution of vendor management activities and support organizational objectives.

What you’ll be doing

• Build and maintain strong relationships with DEP vendors (India and US Vendors), acting as the primary point of contact and owning the overall vendor relationship lifecycle.
• Lead Request for Proposal (RFP) processes, including drafting requirements, evaluating submissions, and selecting vendors aligned with organizational goals.
• Negotiate contracts, pricing, and service‑level agreements (SLAs) to ensure favorable terms and compliance.
• Monitor vendor performance and ensure adherence to contractual obligations and company standards.
• Conduct regular vendor evaluations and risk assessments to mitigate potential issues.
• Collaborate with internal teams to identify vendor needs and translate them into actionable requirements.
• Resolve vendor‑related issues promptly and effectively to maintain service continuity.
• Maintain accurate records of vendor agreements, performance metrics, and compliance documentation.
• Identify opportunities for cost savings, process improvements, and operational efficiencies.
• Drive improvements in reporting processes and tools to enhance visibility into vendor and operational performance.
• Ensure adherence to company policies, legal requirements, and industry regulations.
• Lead and manage a team of 3–5 employees: set goals, provide guidance, and conduct performance reviews.
• Ability to overlap between US and India hours 2–4 hours per day.
• Ability and willingness to travel as required to meet business needs.
• Perform other duties as assigned.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Skills And Qualifications

• Education: Bachelor’s degree required; Master’s degree in Business Administration, Operations or a related field preferred.
• Experience: 3–10 years in vendor management, operations, procurement, or supply chain; US healthcare industry experience preferred.
• Technical Skills: Strong proficiency in vendor management analysis and MS Office Suite.
• Core Competencies:
  • Strong negotiation and communication skills.
  • Ability to analyze data, prepare reports, and drive reporting improvements.
  • Knowledge of compliance and risk management practices.
  • Ability to bring forward innovative ideas and demonstrate thought leadership.
• Leadership: Proven experience in team leadership and people management.

Reporting and Metrics

• Vendor Management Status and Risks: Updates on active vendor relationships, contract compliance, and any identified risks.
• Vendor Performance: Key performance indicators (KPIs), SLA adherence, and trend analysis.
• Team Performance: Progress toward goals, productivity metrics, and any staffing or operational issues.

Top Benefits & Perks

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth‑oriented workplace
• Generous benefits
• A good work‑life balance

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back‑office operations.

Equal Opportunity Employer

Smart Data Solutions is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.