Senior Manager User Experience

Optum; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Optum's User Experience Design Team seeks a Senior Manager who will lead a group of senior designers to craft health care experiences with a human-centered approach. You will collaborate with researchers, developers and product managers to deliver interoperable SaaS solutions and contribute to design systems.

You will oversee research, prototype creation, and communication of design concepts, ensuring accessibility and user-centric practices across multiple projects in a dynamic environment.

Qualifications

• 12+ years of software engineering and technology or related field.
• 5+ years of UX design experience with wireframes and prototypes.
• 5+ years of mature user-centered design and research practice.
• 5+ years of user research and concept testing with real users.
• 3+ years of managing multiple UX professionals.
• Portfolio of UX deliverables.
• Proven excellent communication across diverse audiences, including executives.

Responsibilities

• Manage a team of senior product designers to design compelling and useful products.
• Create detailed prototypes, static mockups, and textual specifications describing behavior.
• Collaborate with UX Lead, PMs and Dev Managers to plan and implement design activities.
• Gather research insights and conduct concept testing to inform decisions.
• Perform design duties across projects to meet UX, technical, and business needs.
• Advocate for user-centered design and accessibility.

Skills

UX design

Wireframes

Prototypes

User research

Team leadership

Stakeholder management

Communication

Accessibility

Education

Design / HCI / Psychology / Information Architecture / CS

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Role Overview:

Optum's User Experience Design Team is looking for an energetic and creative Senior Manager who is passionate about the design of great health care experiences. As a Senior Manager you will report to the Senior Director of Product Design and supervise a team of senior designers. You will collaborate with researchers, developers and product managers to create best-in-class, interoperable and modern SaaS solutions using human-centered methodologies.

Primary Responsibilities:

• Manage a team of senior level product designers to design compelling and useful products
• Create functional prototypes, static mockups as well as textual specifications - each describing in as much detail and fidelity as possible the intended user-observable behavior of the final product
• Collaborate with stakeholders including UX Leads, Product Managers and Development Managers to identify, plan, prioritize and implement project design activities
• Participate in gathering research insights and concept testing to inform design decisions
• Perform design duties for one or more projects to meet UX, technical, and business needs
• Advocate for user-centered design including research and accessibility
• Leverage and contribute to existing design pattern libraries and interface guidelines
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 12+ years of software engineering and technology or related filed
• 5+ years of UX design experience, including creating wireframes and prototypes to communicate design concepts
• 5 years of demonstrated understanding of mature user-centered design and research practices with a deep background and bias towards simplicity, elegance, and minimalism
• 5+ years of experience participating in user research and concept testing with real users
• 3+ years of proven ability to manage multiple user experience professionals towards a cohesive vision
• Portfolio of relevant user experience project deliverables
• Proven excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization including executive leadership

Preferred Qualifications:

• Degree in Design, Human-Computer Interaction (HCI), Psychology, Information Architecture, Communications, Computer Science, or a related discipline
• Experience with enterprise software, B2B applications or large employee-facing systems in the medical, healthcare or financial domains
• Proven ability managing multiple projects simultaneously
• Knowledge of UX- related analytics, metrics, and measurement techniques
• Proven involvement in the UX community (e.g. associations, meet‑ups, clubs, conferences)
• Proven collaborative, low-ego approach to working with others

Soft Skills:

• Verbal/Written Communication
• Active Listening
• Negotiation
• Empathy/Sensitivity
• Patience/Resilience
• Agility/Flexibility
• Conflict Resolution
• Cultural Sensitivity
• Effective time and resource management
• Disability Diversity Awareness

Technical Skills:

• AI/ML and emerging technologies
• Resource Allocation
• Adaptability
• Multitasking with multiple platforms, tools, and applications
• Data Analysis
• Analytic/Troubleshooting

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.