Senior Manager User Experience

UnitedHealth Group; Hyderabad; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

Optum is seeking a Senior Manager in User Experience Design to lead a team of senior designers and collaborate with researchers, developers, and product managers to create modern SaaS solutions.

You will drive user-centered design, oversee prototyping, and advance accessibility while aligning with business goals and engineering constraints.

Qualifications

• 12+ years of software engineering and technology or related field.
• 5+ years of UX design experience, including creating wireframes and prototypes to communicate design concepts.
• 5 years of demonstrated understanding of mature user-centered design and research practices with a deep background and bias towards simplicity, elegance, and minimalism.
• 5+ years of experience participating in user research and concept testing with real users.
• 3+ years of proven ability to manage multiple user experience professionals towards a cohesive vision.
• Portfolio of relevant user experience project deliverables.
• Proven excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization including executive leadership

Responsibilities

• Manage a team of senior level product designers to design compelling and useful products
• Create functional prototypes, static mockups as well as textual specifications describing user-observable behavior
• Collaborate with stakeholders to identify, plan, prioritize and implement project design activities
• Participate in gathering research insights and concept testing to inform design decisions
• Perform design duties for one or more projects to meet UX, technical, and business needs
• Advocate for user-centered design including research and accessibility
• Leverage and contribute to existing design pattern libraries and interface guidelines
• Comply with employment contracts and company policies as directions may change

Skills

UX design leadership

Wireframes & prototypes

User research

Communication

Cross-functional collaboration

12+ years software engineering/tech

5+ years UX design

5+ years user research

3+ years managing UX teams

Education

Degree in Design/HCI or related

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Role Overview:

Optum's User Experience DesignTeamis looking for an energetic and creative Senior Manager who is passionate about the design of great health care experiences.As aSeniorManager you will report to theSeniorDirectorof Product Designand supervise a team ofseniordesigners. Youwillcollaboratewithresearchers, developers andproduct managerstocreate best-in-class, interoperableand modern SaaSsolutionsusing human-centered methodologies.

Primary Responsibilities:

• Manage a team ofsenior level productdesigners to design compelling and useful products
• Create functional prototypes, static mockups as well as textual specifications - each describing in as much detail and fidelity as possible the intended user-observable behavior of the final product
• Collaborate with stakeholders including UX Leads, Product Managers and Development Managers to identify, plan, prioritize and implement project design activities
• Participate in gathering research insights and concept testing to inform design decisions
• Perform design duties for one or more projects to meet UX, technical, and business needs
• Advocate for user-centered design including research and accessibility
• Leverage and contribute to existing design pattern libraries and interface guidelines
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 12+ years of software engineering and technology or related filed
• 5+ years of UX design experience, including creating wireframes and prototypes to communicate design concepts
• 5 years of demonstrated understanding of mature user-centered design and research practices with a deep background and bias towards simplicity, elegance, and minimalism
• 5+ years of experience participating in user research and concept testing with real users
• 3+ years of proven ability to manage multiple user experience professionals towards a cohesive vision
• Portfolio of relevant user experience project deliverables
• Proven excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization including executive leadership

Preferred Qualifications:

• Degree in Design, Human-Computer Interaction (HCI), Psychology, Information Architecture, Communications, Computer Science, or a related discipline
• Experience with enterprise software, B2B applications or large employee-facing systems in the medical, healthcare or financial domains
• Proven ability managing multiple projects simultaneously
• Knowledge of UX- related analytics, metrics, and measurement techniques
• Proven involvement in the UX community (e.g. associations, meet-ups, clubs, conferences)
• Proven collaborative, low-ego approach to working with others

Soft Skills:

• Verbal/Written Communication
• Active Listening
• Negotiation
• Empathy/Sensitivity
• Patience/Resilience
• Agility/Flexibility
• Conflict Resolution
• Cultural Sensitivity
• Effective time and resource management
• Disability & Diversity Awareness

Technical Skills:

• AI/ML and emerging technologies
• Resource Allocation
• Adaptability
• Multitasking with multiple platforms, tools, and applications
• Data Analysis
• Analytic/Troubleshooting

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.