Senior Manager – Technology & Platform Operations

Cityinfo Services Pvt. Ltd.; Bengaluru; On-site; INR 2,500,000 - 4,300,000; Full time

Job summary

Cityinfo Services Pvt. Ltd. in Bengaluru seeks an experienced Senior Manager to lead development, enhancement, and day-to-day management of our Commercial Property Listing Portal, aligning technology initiatives with business goals and delivering a seamless user experience.

You will oversee platform operations, CRM integration, data quality, and cross-functional collaboration across Sales, Marketing, Operations, and Product teams, driving continuous improvement and scalable solutions.

Qualifications

• Experience leading cross-functional teams and delivering complex projects.
• Strong understanding of CRM and system integrations.
• Experience in PropTech or real estate platforms is a plus.

Responsibilities

• Manage end-to-end operations and improvements of the portal.
• Define and manage technology and product roadmaps aligned with business goals.
• Translate business requirements into functional specs and coordinate delivery.
• Oversee CRM integration, data synchronization, and API enhancements.
• Drive data analytics, MIS reporting, and performance metrics.

Skills

Platform management

CRM integration

Data analytics

SDLC

Agile / Scrum

Jira / Azure DevOps

Cloud platforms

APIs & integrations

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

Jira

Azure DevOps

Power BI

Tableau

SQL

Job description

We are looking for an experienced and technology-oriented Senior Manager to lead the development, enhancement, and day-to-day management of our Commercial Property Listing Portal. This role will serve as the bridge between business and technology, ensuring that the platform aligns with business objectives while delivering a seamless user experience.

The ideal candidate will have a strong background in software development, product management, system integration, and project execution. They will be responsible for driving technology initiatives, managing CRM integration, ensuring data integrity, coordinating with development partners, and delivering innovative solutions that enhance business efficiency and customer satisfaction.

Key Responsibilities

Platform Management

• Manage the end-to-end operations and continuous improvement of the Commercial Property Listing Portal.
• Define, prioritize, and manage the technology and product roadmap in line with business goals.
• Gather business requirements and convert them into detailed functional and technical specifications.
• Coordinate with internal stakeholders, development teams, and external technology partners to ensure timely delivery of projects.
• Monitor platform performance, system availability, scalability, and security.
• Oversee application maintenance, bug resolution, feature enhancements, and release management.

CRM & System Integration

• Manage seamless integration between the CRM and the Commercial Property Listing Portal.
• Ensure accurate synchronization of:
• Property listings
• Branch information
• Building and unit information
• Leads and enquiries
• Monitor and resolve data synchronization issues to maintain data accuracy and consistency.
• Work with development teams to enhance APIs and third-party integrations.
• Drive continuous product improvements based on business requirements, customer feedback, and market trends.
• Enhance search functionality, filtering capabilities, property discovery, and user experience.
• Participate in product planning, sprint reviews, user acceptance testing (UAT), release planning, and deployment activities.
• Define acceptance criteria and ensure the successful delivery of product enhancements.

Data Management & Analytics

• Ensure high standards of data quality across the CRM and portal.
• Develop MIS reports, dashboards, and performance metrics.
• Analyze user behavior, listing performance, lead generation, and operational efficiency.
• Recommend technology-driven improvements to optimize business processes and platform performance.
• Manage software vendors, implementation partners, and third-party service providers.
• Plan, monitor, and track project timelines, budgets, and deliverables.
• Ensure adherence to project milestones, service level agreements (SLAs), and quality standards.
• Coordinate issue resolution and change management activities.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Operations, Customer Support, and Product teams to understand business needs.
• Provide technical guidance and support to business users.
• Conduct user training sessions and prepare system documentation.
• Mentor junior team members and promote knowledge sharing across teams.

Innovation & Process Improvement

• Identify opportunities to automate business processes and improve operational efficiency.
• Evaluate and recommend emerging technologies, including AI-powered search, intelligent property recommendations, workflow automation, and data validation.
• Drive continuous innovation to improve platform usability and customer experience.

Required Technical Skills

• Strong understanding of web application architecture and software development lifecycle (SDLC).
• Experience with CRM platforms and enterprise applications.
• Knowledge of REST APIs, system integrations, and data synchronization.
• Proficiency in SQL and database management.
• Familiarity with Agile and Scrum methodologies.
• Experience with project management tools such as Jira or Azure DevOps.
• Working knowledge of cloud platforms (AWS, Azure, or Google Cloud) is preferred.
• Basic understanding of development technologies such as .NET, Java, Node.js, or Python.
• Experience with reporting and analytics tools such as Power BI or Tableau is an added advantage.

Business & Functional Skills

• Understanding of commercial real estate business processes.
• Knowledge of property listing and portfolio management.
• Business process analysis and requirement gathering.
• Data analysis and reporting.
• Vendor and stakeholder management.
• Project planning and execution.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Professional certifications in Agile, Scrum, PMP, Product Management, or related disciplines will be an added advantage.

Experience

• 6–8 years of experience in software implementation, product management, business analysis, or technology operations.
• Minimum 2 years of experience leading projects or managing cross-functional teams.
• Experience in PropTech, commercial real estate platforms, property listing portals, CRM applications, or SaaS products will be highly preferred.

Key Performance Indicators (KPIs)

• Platform uptime and system availability.
• Timely delivery of technology initiatives and product enhancements.
• CRM-to-portal data synchronization accuracy.
• Reduction in production issues and support tickets.
• Improvement in search performance and user experience.
• User adoption and customer satisfaction.
• Project delivery within scope, budget, and timeline.
• Operational efficiency achieved through process automation and system improvements.
• Technology and product management
• Project management
• Business analysis
• Analytical thinking and problem-solving
• Cross-functional collaboration
• Stakeholder and vendor management
• Leadership and team development
• Decision-making and execution
• Excellent communication and presentation skills
• Customer-centric approach

Preferred Industry Experience

Experience in any of the following industries will be an advantage: