Senior Manager, Technology Implementation

The Circle India; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

The Circle is seeking a Senior Manager, Technology Implementation to define and implement the organization’s technology strategy. This role will bridge programmatic innovation and operational efficiency by building systems, tools, and processes that enable scale, data-driven decision-making, and collaboration across teams.

You will lead the development of The Circle’s tech vision, drive implementation of tools for learning, data, and knowledge management, and ensure that technology effectively

Responsibilities

• Build a Tech Strategy and Long-Term Vision
• Identify and assess the organization’s technology needs across programmatic and operational functions
• Engage and collaborate with stakeholders across The Circle and its ecosystem to understand challenges, needs, and aspirations
• Define problem statements and translate them into clear and structured technology requirements
• Develop a technology strategy and roadmap aligned with The Circle’s mission and organizational priorities
• Create implementation roadmaps with milestones, stakeholder roles, and change management plans
• Lead user research across teams to understand workflows, pain points, and technology needs
• Own product design and management for internal technology solutions from discovery through implementation and adoption
• Create and maintain clear documentation for systems, workflows, and processes
• Implement technology solutions for learning, data, and knowledge management across programs and teams
• Build and manage implementation plans, timelines, stakeholder coordination, and rollout processes for technology initiatives
• Coordinate with external vendors, service providers, and developers to ensure timely and high-quality execution
• Support system adoption through testing, feedback collection, troubleshooting, and process improvements
• Manage hardware procurement, inventory, allocation, and replacement processes
• Manage software subscriptions, renewals, access permissions, and vendor coordination for organizational tools (e.g., Google Workspace, Zoom, Slack, Typeform, etc.)
• Provide day-to-day technology support to internal teams, including troubleshooting hardware, software, accounts, and access-related issues
• Support onboarding and offboarding processes from a technology and systems perspective
• Design circle’s incubation network support strategy in collaboration with the program teams
• Provide advisory support to partner schools on technology selection, implementation approaches, and effective use of tools
• Support problem-solving on key technology-related challenges and share relevant guidance or best practices as needed
• Review, update, and implement IT policies and technology-use guidelines across the organization
• Support the team in adopting best practices related to access management, data protection, software usage, and security hygiene
• Develop and maintain simple processes and documentation to support effective technology usage across teams

Job description

Responsibilities

• Build a Tech Strategy and Long-Term Vision
• Identify and assess the organization’s technology needs across programmatic and operational functions.
• Engage and collaborate with stakeholders across The Circle and its ecosystem to understand challenges, needs, and aspirations.
• Build a Tech Strategy and Long-Term Vision
• Identify and assess the organization’s technology needs across programmatic and operational functions.
• Engage and collaborate with stakeholders across The Circle and its ecosystem to understand challenges, needs, and aspirations.
• Define problem statements and translate them into clear and structured technology requirements.
• Develop a technology strategy and roadmap aligned with The Circle’s mission and organizational priorities.
• Create implementation roadmaps with milestones, stakeholder roles, and change management plans.
• User Research, Product Design, and Product Management
• Lead user research across teams to understand workflows, pain points, and technology needs.
• Own product design and management for internal technology solutions from discovery through implementation and adoption.
• Create and maintain clear documentation for systems, workflows, and processes.
• Lead Implementation of Tech Solutions and Initiatives
• Implement technology solutions for learning, data, and knowledge management across programs and teams.
• Build and manage implementation plans, timelines, stakeholder coordination, and rollout processes for technology initiatives.
• Coordinate with external vendors, service providers, and developers to ensure timely and high-quality execution.
• Support system adoption through testing, feedback collection, troubleshooting, and process improvements.
• Technology Operations and Internal Support
• Manage hardware procurement, inventory, allocation, and replacement processes.
• Manage software subscriptions, renewals, access permissions, and vendor coordination for organizational tools (e.g., Google Workspace, Zoom, Slack, Typeform, etc.).
• Provide day-to-day technology support to internal teams, including troubleshooting hardware, software, accounts, and access-related issues.
• Support onboarding and offboarding processes from a technology and systems perspective.
• External / Partner-School Technology Advisory Support
• Design circle’s incubation network support strategy in collaboration with the program teams.
• Provide advisory support to partner schools on technology selection, implementation approaches, and effective use of tools.
• Support problem-solving on key technology-related challenges and share relevant guidance or best practices as needed.
• IT Policy Development and Implementation
• Review, update, and implement IT policies and technology-use guidelines across the organization.
• Support the team in adopting best practices related to access management, data protection, software usage, and security hygiene.
• Develop and maintain simple processes and documentation to support effective technology usage across teams.

Summary

The Circle is seeking a Senior Manager, Technology Implementation to define and implement the organization’s technology strategy. This role will bridge programmatic innovation and operational efficiency by building systems, tools, and processes that enable scale, data-driven decision-making, and collaboration across teams.

You will lead the development of The Circle’s tech vision, drive implementation of tools for learning, data, and knowledge management, and ensure that technology effectively supports organizational and programmatic goals across all Circle verticals.