Manager - CTO Office

National Skill Development Corporation (NSDC); Delhi; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

NSDC is seeking a senior professional to lead CTO enablement and executive support, coordinating the CTO’s calendar, briefing prep, and governance obligations across ministries, the Board, and NSDC leadership.

You will helm governance calendars, MIS dashboards, decision registers, and cross-tower coordination, delivering clear, decision-ready briefs and ensuring timely actions and stakeholder alignment for strategic technology programmes.

Qualifications

• Bachelor’s degree in engineering, CS, IT or a related technical discipline.
• MBA or equivalent postgraduate qualification preferred and will be given weight in selection.
• 12–15 years of progressive experience in technology program management or executive office roles.
• Demonstrated experience supporting a C-suite technology executive (CTO, CIO, CISO, or equivalent).
• Proven experience preparing Board-level technology communications and ministerial briefings.

Responsibilities

• Manage the CTO's strategic calendar prioritising engagements, preparing briefings, and ensuring no governance obligation is missed.
• Prepare and quality assure Board and Ministry level technology communications and briefings.
• Conduct pre-meeting research and present clear narratives for senior leadership.
• Own governance calendars and coordinate Technology & Digital boards and forums.
• Oversee MIS dashboards, data quality, and weekly/quarterly reporting for the CTO.
• Maintain the master Decision Register and Action Tracking with timely status updates.

Skills

Executive support

Stakeholder management

Governance & reporting

C-Suite liaison

Communication

Education

Bachelor’s degree in engineering/CS/IT

MBA or equivalent postgraduate qualification

Tools

Microsoft 365

Power BI

Jira

Confluence

MS Project

Job description

CTO Enablement & Executive Support

• Manage the CTO's strategic calendar prioritising engagements, preparing briefings, and ensuring no governance obligation is missed
• Prepare and quality assure all Board level and Ministry level technology communications: board packs, technology committee papers, ministerial briefings, and strategic updates
• Conduct pre-meeting research and synthesis converting complex technology data into clear, decision ready narrative for senior leadership
• Anticipate issues before they reach the CTO by monitoring governance health across all towers and flagging risks early
• Draft and quality-check all external communications from the CTO's office including stakeholder letters, policy responses and partnership communications
• Support the CTO in managing upward relationships: CEO, Board Audit Committee, Ministry officials, and MSDE leadership

Governance Calendar & Forum Management

• Own and maintain the master Technology & Digital Governance Calendar scheduling, coordinating and tracking all governance forums and their sub - meetings
• Technology Leadership Council (monthly) prepare agenda, collate tower reports, manage pre-reads, capture decisions and actions
• Architecture Review Board (bi-weekly) coordinate with Head APO on agenda, manage attendance, circulate outputs
• AI Governance Board (monthly) coordinate with HAIO on agenda, track pre-requisite use case reviews, capture governance decisions
• Data Governance Council (monthly) coordinate with HDAO on agenda and data maturity reporting
• Change Advisory Board (weekly) coordinate with Change & Release Manager, circulate CAB decisions to relevant towers
• Vendor Governance Council (quarterly) prepare vendor scorecard packs, coordinate with Head PPO and Finance
• Ensure every forum has: a published agenda (72hrs prior), relevant pre-reads, confirmed quorum, live note-taking, and published minutes and actions within 48 hours

MIS Dashboards & Reporting

• Own the Technology & Digital MIS dashboard suite weekly summary for CTO covering: OKR status across all towers, delivery RAG, security posture, data quality, platform availability, vendor performance and financial spend
• Coordinate data collection from all tower heads for weekly and monthly MIS chasing, quality checking and compiling into a single consistent view
• Prepare the quarterly Leadership and Board Technology Report translating operational metrics into Board-appropriate narrative with RAG status, trend analysis and key risks
• Maintain the Technology & Digital Scorecard against the 3-year transformation roadmap tracking progress against annual targets and surfacing variance
• Prepare ad hoc analysis and briefing notes as directed by the CTO

Decision Register & Action Tracking

• Maintain the master Technology & Digital Decision Register recording every significant decision (ARB approvals, governance exceptions, vendor awards, architectural choices) captured with rationale, date, approver and review date
• Maintain the master Action Register for all actions from all governance forums tracked with owner, due date, status and escalation flag
• Chair the weekly action review, following up with tower heads on overdue actions and escalating to CTO where required
• Produce a weekly governance health summary for the CTO covering decisions made, actions overdue, forums pending, escalations required
• Maintain governance documentation repository ensuring all policies, standards, frameworks and board papers are version-controlled and accessible

Cross - Tower Coordination

• Identify and surface cross tower dependencies, conflicts and bottlenecks that individual tower heads cannot resolve independently
• Facilitate cross tower working sessions as directed by the CTO preparing agendas, capturing outputs, tracking actions
• Manage the CTO's involvement in cross tower programmes: ensuring the right level of CTO attention is directed to the right programmes at the right time
• Support the Senior Program Manager (PPO) in escalated program governance issues that require CTO visibility
• Coordinate the annual Technology & Digital strategy refresh organising the strategy offsite, synthesising inputs, and preparing the strategy paper for CXO approval

Stakeholder Management & Communications

• Act as the first point of contact for all inbound requests to the CTO's office triaging, responding or routing appropriately
• Maintain the CTO's stakeholder map Ministry relationships, NSDC leadership, Board members, key vendors and partners
• Coordinate the quarterly Ministry technology briefing preparing deck, organising logistics, briefing the CTO
• Manage the CTO's representation at external technology forums, industry events and GovTech engagements preparing briefs, talking points and follow-up actions
• Support the Technology & Digital communications programme internal technology town halls, all-hands preparation, staff communications from the CTO's office

Office Operations

• Manage the CTO office budget tracking spend against allocation and preparing quarterly financial reports
• Coordinate recruitment activity within the Technology & Digital function by liaising with HR, managing interview scheduling, and onboarding coordination for senior hires
• Maintain the Technology & Digital Organisation Chart, contact directory and onboarding documentation
• Oversee the CTO office's compliance obligations ensuring all governance returns are submitted on time (Ministry reporting, Board committee papers, audit responses)

Requirements

Essential Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Technology, or a related technical discipline from a recognised institution
• MBA or equivalent postgraduate qualification from a Tier-1 institution strongly preferred and will be given significant weight in selection
• 12 15 years of progressive experience in technology program management, technology strategy, or executive office roles within large technology organisations, government digital bodies, or management consulting
• Demonstrated experience supporting a C-suite technology executive (CTO, CIO, CISO, or equivalent).
• Proven experience preparing Board-level technology communications, committee papers and ministerial briefings

Essential Technical Knowledge

• Ability to read, understand and synthesise technology architecture documents, programme health dashboards, cloud cost reports and security posture summaries without being a hands-on technologist
• Familiarity with cloud services and provider’s at a governance level (Landing Zone, Well-Architected, FinOps) sufficient to quality check reports and ask intelligent questions
• Working knowledge of OKR frameworks, programme governance (RAG reporting, RAID logs, dependency mapping) and portfolio management
• Proficiency in Microsoft 365 suite, Power BI or equivalent data visualisation, and project management tools (Jira, Confluence, MS Project)

Government / Public Sector Experience Desirable

• Experience working within a Government of India Ministry, PSU, autonomous body or government digital agency
• Familiarity with Government of India reporting obligations, parliamentary committee processes, Ministry of Finance/MeitY engagement protocols
• Understanding of Digital Public Infrastructure (DPI) concepts, NDEAR, DPDP Act 2023, and India's national digital governance framework
• Experience with GovTech or digital transformation programmes