senior manager, talent solution delivery, enterprise

Randstad NV; Hyderabad; Hybrid; INR 2,500,000 - 3,500,000; Full time

Job summary

Randstad NV is seeking an experienced leader for Process/Delivery Excellence to drive continuous improvement across multiple accounts. The role involves leading deep-dive assessments, mentoring Lean Six Sigma projects, and developing standard methodologies and tools to enhance operational efficiency.

The position requires 12-16 years of experience with 10+ years in a managerial capacity, preferably with exposure to recruitment, scheduling and screening processes.

Qualifications

• 12-16 years of total work experience with 10+ years as a Manager in Process/Delivery Excellence or Transformation.
• Experience in Recruitment, Scheduling and Screening processes is advantageous.
• Master’s or MBA is desirable.

Responsibilities

• Lead continuous improvement initiatives to optimize workflows and improve operations efficiency.
• Lead process deep-dive sessions to identify improvement opportunities and implement solutions.
• Mentor Lean Six Sigma projects across multiple accounts.
• Develop and implement process improvement methodologies, standards, and tools.
• Track project performance and present executive summaries to senior leaders.

Skills

Customer Service Management

Change Management

Storytelling

Regulatory Compliance

Requirements Management

Communication Management

Contract Management

Problem Resolution

Project Risk Management

Pricing Strategies

Education

MBA / Business Administration

Tools

MS Office

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in people's lives and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages our team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Location: Hyderabad/Bengaluru. Mode of Working: Hybrid. Diversity hiring is encouraged for this role. Internal Job Posting: Yes.

Key Responsibilities

Lead continuous improvement initiatives and optimize workflows to improve business operations efficiency and effectiveness.

Lead process deep-dive sessions, assess the current state, identify potential improvement opportunities, and partner on developing and implementing solutions to enhance operational efficiencies and impact cost.

Create a culture of continuous improvement, challenge the status-quo and mentor Lean Six Sigma projects across multiple accounts.

Develop and implement process improvement methodologies, standards, and tools across the portfolio.

Track project performance as per timelines, develop and present executive summaries on projects to senior leaders and stakeholders using a data-driven mindset.

Lead and facilitate meetings related to continuous improvement across multiple accounts. Deliver continuous improvement as per timelines.

Facilitate clear communication and resolve conflicts between project teams, cross-functional departments, and senior leaders.

Qualifications & Skills

12-16 years of total work experience including 10+ years as a Manager within Process/Delivery Excellence, or Transformation, overseeing multiple accounts. Prior experience in similar roles outside the current organization is an advantage.

Work experience or familiarity with Recruitment, Scheduling and Screening processes will be an advantage.

Master's/ Bachelor’s degree in Business Administration/Science/ Human Resources/Commerce or a related field (Master’s degree or MBA is desirable).

Certified Lean Six Sigma Green/Black Belt.

Advanced proficiency in MS Office tools, knowledge of process mapping tools and/or exposure to digital tools (automation, AI, process mining etc.).

Strong inter-personal, communication, analytical, conflict-resolution, influencing skills, along with the ability to handle ambiguity.

Cultivate and promote a continuous improvement culture & mindset.

skills

• Customer Service Management
• Change Management
• Storytelling
• Regulatory Compliance
• Requirements Management
• Communication Management
• Contract Management
• Problem Resolution
• Project Risk Management
• Pricing Strategies