Senior Manager- ServiceNow Platform Technical Architect

56672 Ameriprise India LLP; Dadri; Hybrid; INR 3,000,000 - 5,200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The role demands deep ServiceNow expertise, strong leadership, and the ability to translate technical strategy into actionable roadmaps. A hybrid work model is supported with in-office collaboration three days a week.

Qualifications

• Bachelor's or master's degree in computer science, information systems, engineering, or related discipline.
• Deep expertise in ServiceNow EA, APM, CSDM, CMDB, ITSM/ITOM, GRC/IRM, and governance.
• Strong stakeholder management and executive communication skills.

Responsibilities

• Own the enterprise strategy, roadmap, governance, and adoption of the ServiceNow EA ecosystem.
• Lead implementation and maturity of EA Module, APM, Technology Portfolio Management, and Architecture Lifecycle.
• Drive CSDM adoption, architecture data governance, and technology portfolio visibility.
• Establish and govern architecture standards, lifecycle processes, and health assessments.
• Lead integration strategy across ServiceNow, Archer, Workiva, CMDB, ITSM, ITOM, and other platforms.
• Collaborate with EA, Risk, Security, Compliance, Audit, and business stakeholders to strengthen governance and regulatory compliance.
• Drive technology risk, controls, policy compliance, and governance frameworks within the ServiceNow ecosystem.
• Enable traceability across business capabilities, applications, technologies, risks, and regulatory requirements.
• Define executive dashboards, analytics, capability heatmaps, and strategic roadmaps for tech investment decisions.
• Provide architectural leadership and mentorship across EA and ServiceNow teams.

Skills

ServiceNow EA

APM

CSDM

CMDB

ITSM/ITOM

GRC/IRM

Governance

Data governance

Architecture governance

Stakeholder mgmt

Executive communication

Education

Bachelor's/Master's in CS/IS/Eng

Tools

Archer

Workiva

Risk management software

Controls management

Regulatory compliance tools

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

15+ years of experience in Enterprise Architecture, Technology Strategy, IT Governance, or Digital Transformation. 7+ years of experience working with ServiceNow architecture, governance, and platform capabilities. Experience leading large-scale enterprise architecture, application portfolio management, governance, risk, and compliance initiatives in a complex enterprise environment. Experience working with architecture repositories, CMDB, CSDM, application portfolio management, and enterprise governance frameworks. Financial Services or highly regulated industry experience preferred.

Key Responsibilities

• Own the enterprise strategy, roadmap, governance, and adoption of the ServiceNow Enterprise Architecture ecosystem.
• Lead implementation and maturity of ServiceNow EA Module, Application Portfolio Management (APM), Technology Portfolio Management, and Architecture Lifecycle Management capabilities.
• Drive enterprise-wide CSDM adoption, architecture data governance, and technology portfolio visibility.
• Establish and govern architecture standards, technology lifecycle processes, application health assessments, and architecture review practices.
• Lead integration strategy and implementation across ServiceNow, Archer, Workiva, CMDB, ITSM, ITOM, and other enterprise governance platforms.
• Partner with Enterprise Architecture, Risk, Security, Compliance, Audit, and Business stakeholders to strengthen governance, risk management, and regulatory compliance.
• Drive technology risk, controls, control objectives, policy compliance, and governance frameworks within the ServiceNow ecosystem.
• Enable traceability across business capabilities, applications, technologies, risks, controls, and regulatory requirements.
• Define executive dashboards, analytics, capability heatmaps, and strategic roadmaps to support technology investment decisions.
• Provide architectural leadership and mentorship across Enterprise Architecture and ServiceNow platform teams.

Required Qualifications

• Bachelor's or master's degree in computer science, Information Systems, Engineering, or related discipline.
• Deep expertise in: ServiceNow Enterprise Architecture (EA) Application Portfolio Management (APM) Common Service Data Model (CSDM) CMDB ITSM / ITOM Governance, Risk and Compliance (GRC/IRM) Enterprise Architecture Governance Technology Lifecycle Management Architecture Repositories and Data Governance Strong experience with Archer, Workiva, Risk Management, Controls Management, and Regulatory Compliance.
• Strong stakeholder management and executive communication skills.

Preferred Qualifications

• TOGAF ServiceNow Certified Technical Architect (CTA)

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time Timings (2:00p-10:30p)

India Business Unit

• AWMPO AWMP&S President's Office
• Job Family Group Technology

Equal Opportunity Employer

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

About Ameriprise Financial

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years. Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities, we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation. For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact. As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers:

• Ameriprise Financial: Financial planning, advice and wealth management.
• Columbia Threadneedle Investments: Global asset management serving individual, institutional and corporate clients.
• RiverSource Insurance & Annuities: Products and solutions designed to help clients protect and grow their wealth.

Explore opportunities within each business and region below.

Ameriprise US | Careers | Ameriprise India | Careers | Columbia Threadneedle Investments US | Careers | Columbia Threadneedle Investments EMEA APAC | Careers | RiverSource | Careers