Senior Manager - ServiceNow and Digital Assurance

Novo Nordisk India Pvt Ltd; Bengaluru; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

Novo Global Business Services (GBS) in Bengaluru seeks a Senior Manager to lead ServiceNow and Digital Assurance, shaping strategy and delivering value across global IT, CMC, PS, NNI and IO.

You will drive adoption, governance, and a risk-based approach to assurance, while guiding cross-functional teams through complex transformations in a regulated industry.

Qualifications

• 10+ years in enterprise technology, digital platforms, Digital Assurance, quality, risk, compliance or digital transformation.
• Proven leadership with responsibility for people, capabilities, products, services or large-scale transformation.
• Strong understanding of ServiceNow or comparable enterprise workflow platforms, including strategy, product roadmaps, governance, adoption and value realisation.
• Experience with Digital Assurance, risk-based validation and assurance, quality and compliance by design, and regulated technology environments.
• Strong understanding of AI, including generative and agentic AI, intelligent automation, responsible AI and data-driven transformation.
• Demonstrated ability to influence senior stakeholders and lead complex, cross-functional transformation in a global organisation.
• Experience managing strategic suppliers, investments, budgets and external delivery partners.
• A bachelor’s or master’s degree in a relevant discipline.
• Useful, but not essential: Experience in pharmaceuticals, life sciences, healthcare or another highly regulated industry.
• Certifications in ServiceNow, ITIL, GAMP/CSA, product management, risk, quality or AI governance.

Responsibilities

• Defining and driving the strategy and roadmap for ServiceNow and Digital Assurance, aligned with enterprise and business priorities.
• Leading, developing and inspiring high-performing teams, building future-ready capabilities across ServiceNow, AI, automation, Digital Assurance, risk and product leadership.
• Driving adoption and value from ServiceNow through enterprise workflow transformation, standardisation, simplification, reuse and scalable digital capabilities.
• Modernising Digital Assurance with risk-based assurance, quality and compliance by design, automated testing, reusable controls, continuous monitoring and audit readiness.
• Shaping and accelerating the responsible adoption of generative AI, agentic AI and intelligent automation, with the right governance and human oversight.
• Establishing governance across portfolio priorities, architecture, quality, risk, service performance, investments and value realisation, and overseeing suppliers and partners for performance, innovation, commercial value and capability transfer.
• Acting as a trusted advisor to senior stakeholders and delivering measurable outcomes in adoption, operational excellence, compliance, resilience, cost efficiency and stakeholder experience.

Skills

Strategic leadership

Cross-functional leadership

AI & automation

Regulated environment

Stakeholder influence

Digital transformation

Education

Bachelor’s or Master’s degree in a relevant discipline

Tools

ServiceNow

ITIL

GAMP/CSA

AI governance

Job description

Senior Manager-ServiceNow & Digital Assurance Company: Novo Global Business Services (GBS)

Your impact begins here Set the direction for ServiceNow and Digital Assurance at Novo, and keep more than 1,000 GxP, financial and business-critical systems trusted, compliant and ready for inspection. You will turn ServiceNow, AI and automation into simpler processes, better user experiences and measurable business value for colleagues across Global IT, CMC, PS, NNI and IO. Your leadership gives colleagues technology they can rely on, so they can focus on work that reaches people living with serious chronic diseases.

What you’ll bring

• You are a strategic, people-centric and outcome-focused leader who connects technology, assurance and business priorities, and who can build trust in a highly regulated, global environment.
• 10+ years of relevant experience in enterprise technology, digital platforms, Digital Assurance, quality, risk, compliance or digital transformation.
• Proven leadership experience with responsibility for people, capabilities, products, services or large-scale transformation.
• Strong understanding of ServiceNow or comparable enterprise workflow platforms, including strategy, product roadmaps, governance, adoption and value realisation.
• Experience with Digital Assurance, risk-based validation and assurance, quality and compliance by design, and regulated technology environments.
• Strong understanding of AI, including generative and agentic AI, intelligent automation, responsible AI and data-driven transformation.
• Demonstrated ability to influence senior stakeholders and lead complex, cross-functional transformation in a global organisation.
• Experience managing strategic suppliers, investments, budgets and external delivery partners.
• A bachelor’s or master’s degree in a relevant discipline. Rong executive communication, and the ability to challenge complexity constructively while balancing innovation, speed, quality, risk and business value.
• Useful, but not essential: Experience in pharmaceuticals, life sciences, healthcare or another highly regulated industry.
• Certifications in ServiceNow, ITIL, GAMP/CSA, product management, risk, quality or AI governance.

What you’ll do

You will lead multidisciplinary teams and shape how ServiceNow and Digital Assurance deliver value across Novo. Your work will include:

• Defining and driving the strategy and roadmap for ServiceNow and Digital Assurance, aligned with enterprise and business priorities.
• Leading, developing and inspiring high-performing teams, building future-ready capabilities across ServiceNow, AI, automation, Digital Assurance, risk and product leadership.
• Driving adoption and value from ServiceNow through enterprise workflow transformation, standardisation, simplification, reuse and scalable digital capabilities.
• Modernising Digital Assurance with risk-based assurance, quality and compliance by design, automated testing, reusable controls, continuous monitoring and audit readiness.
• Shaping and accelerating the responsible adoption of generative AI, agentic AI and intelligent automation, with the right governance and human oversight.
• Establishing governance across portfolio priorities, architecture, quality, risk, service performance, investments and value realisation, and overseeing suppliers and partners for performance, innovation, commercial value and capability transfer.
• Acting as a trusted advisor to senior stakeholders and delivering measurable outcomes in adoption, operational excellence, compliance, resilience, cost efficiency and stakeholder experience.

Who you’ll work with

You will lead the ServiceNow, Integration and Compliance unit in Enterprise IT & Quality. The unit is responsible for ServiceNow platform services, system integrations, compliance, validation and test management of 1,000+ GxP, financial and business-critical systems. These systems undergo inspections by global regulatory authorities such as the FDA and MHRA. Your services support Global IT, CMC, PS, NNI and IO, so you will work closely with senior stakeholders across business, technology, quality, compliance, risk, architecture, data and AI, as well as strategic partners.

You will bring these perspectives together, create clarity on priorities and help teams move at pace while keeping the trust that regulators and colleagues expect.

What you can expect here

You will lead in a global, regulated environment where your expertise is valued and your voice shapes decisions across business, technology, quality and risk. You will have room to build new capabilities in ServiceNow, AI, automation and Digital Assurance, and to grow your own leadership through complex, cross-functional transformation. You will be trusted to take ownership and supported to perform at your best, with clear expectations and a culture that rewards results. You will work alongside colleagues who are curious about emerging technology and who challenge convention to serve customers better.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Start now

Your impact begins today. Lasting health starts now, and the technology behind it matters.

Experience Level Senior Level