Senior Manager Retail Operations

PUMA SE; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

PUMA SE looks for a Senior Manager Retail Operations to lead sales, profitability, and customer experience across FP and FOC stores in Bengaluru, India.

You will recruit, coach, and develop store teams, drive regional expansion, ensure brand standards, and collaborate with franchisees and stakeholders to foster sustainable growth. Willingness to travel up to 75% is expected.

Qualifications

• 5+ years experience in sales and/or management.
• Bachelor's degree in business, marketing, finance or related field.

Responsibilities

• Drive sales, profitability, and operational excellence across FP and FOC stores.
• Maximize store performance, productivity, and customer experience.
• Lead regional business development and expansion initiatives.
• Ensure consistent brand and operational standards across stores.
• Recruit, coach, and develop high-performing retail teams.
• Partner with franchisees and stakeholders to drive sustainable growth.

Skills

Sales leadership

Retail management

Team development

Analytical skills

Travel readiness

Target achievement

Education

Bachelor's degree in business/ marketing/ finance

Job description

Senior Manager Retail Operations

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

• Drive sales, profitability, and operational excellence across FP and FOC stores.
• Maximize store performance, productivity, and customer experience.
• Lead regional business development and expansion initiatives.
• Ensure consistent brand and operational standards across stores.
• Recruit, coach, and develop high-performing retail teams.
• Partner with franchisees and stakeholders to drive sustainable growth.

Key Objectives:

• Ensure excellent customer service and smooth operations across PUMA stores.
• Manage manpower planning and recruitment of Store Managers.
• Drive sales, business development, and customer experience initiatives.
• Monitor inventory, competitors, pricing, and market trends.
• Lead and develop Store Managers to improve store performance.
• Manage promotions, discounts, and retail initiatives.
• Identify new properties and business opportunities.
• Coordinate with franchise partners and institutional clients for growth opportunities.

Key Performance Indicators:

• Achieving KPIs
• Discounts
• Number of institutional tie-ups
• Generate revenue
• Meeting targets

Organizational relationships:

Internal: Projects, IT, Marketing, Strategy, Retail, Finance and HR.

External: : Schools/institutes/Fitness Channels, Store managers, transporters and Local management.

Eligibility Criteria And Functional Competencies Required:

• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• Proven track record of meeting sales target.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Welcome to Bangalore, India, one of the liveliest places in the world. With its lively mix of nationalities, PUMA feels right at home.