Senior Manager – Retail Application

Bean HR Consulting; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Ginesys POS

Job summary

Bean HR Consulting seeks a Senior Manager – Retail Technology to own the end-to-end retail technology landscape, including POS applications, store systems, inventory management, auto replenishment, and analytics across PAN India.

You will lead and develop the retail technology team, manage vendor relationships, and drive ITSM processes while partnering with Retail Ops, Merchandising, Supply Chain and Ecommerce teams.

Qualifications

• 10+ years of IT experience with 8+ years in Retail Technology leadership.
• Hands-on knowledge of Retail POS and Store Operations.
• Experience with Inventory Management and Auto Replenishment.
• Understanding of Omnichannel Retail processes.
• Experience with POS integrations, APIs, Middleware and Data Interfaces.

Responsibilities

• Own and manage end-to-end Retail POS and Store Technology platforms.
• Lead implementation, enhancements and support of POS, Inventory Management and Auto Replenishment.
• Ensure availability, performance and supportability of retail applications across stores.
• Manage Retail IT Helpdesk operations and SLA-driven support across PAN India.
• Drive Incident, Problem, Change and IT Service Management processes.
• Manage integrations between POS and ERP, CRM, Ecommerce, Supply Chain, WMS, Loyalty, Payments and Finance.
• Lead retail technology projects, system upgrades and new store rollouts.
• Manage technology vendors, implementation partners and support providers.
• Partner with Retail Operations, Merchandising, Supply Chain, Finance and Ecommerce teams.
• Lead and develop the retail technology/support team.

Skills

Retail POS

Store Operations

Inventory Management

Auto Replenishment

Omnichannel Retail

POS integrations

APIs & Middleware

Data Interfaces

Vendor & Stakeholder management

Project management

Team leadership

Retail Technology leadership

Education

Bachelor’s degree in Engineering, Computer Science, IT or related discipline

MBA/PG qualification preferred

Tools

POS systems

ERP integrations

CRM systems

Ecommerce platforms

WMS

Job description

Experience: 10+ Years

Function: Information Technology

Reporting: Associate Director – IT

We are looking for a Senior Manager – Retail Application / Retail Technology to own the end-to-end retail technology landscape, including POS applications, Store Systems, Inventory Management, Auto Replenishment, Reporting & Analytics, and enterprise integrations.

Key Responsibilities:

• Own and manage end-to-end Retail POS and Store Technology platforms.
• Lead implementation, enhancement and support of POS, Inventory Management and Auto Replenishment solutions.
• Ensure availability, performance and supportability of retail applications across the store network.
• Manage Retail IT Helpdesk operations and SLA-driven support across PAN India.
• Drive Incident, Problem, Change and IT Service Management processes.
• Manage integrations between POS and ERP, CRM, Ecommerce, Supply Chain, WMS, Loyalty, Payments and Finance systems.
• Lead retail technology projects, system upgrades and new store rollouts.
• Manage technology vendors, implementation partners and support providers.
• Partner with Retail Operations, Merchandising, Supply Chain, Finance and Ecommerce teams.
• Lead and develop the retail technology/support team.

Mandatory Skills & Experience:

• 10+ years of IT experience with 8+ years in Retail Technology leadership.
• Strong hands-on knowledge of Retail POS and Store Operations.
• Experience with Inventory Management and Auto Replenishment.
• Strong understanding of Omnichannel Retail processes.
• Experience with POS integrations, APIs, Middleware and Data Interfaces.
• Experience integrating POS with ERP, CRM, Ecommerce, Supply Chain, WMS, Loyalty and Payment systems.
• Strong stakeholder, vendor, project and team management experience.
• Experience supporting large-scale, multi-location retail/store environments.

Good to Have:

• Ginesys POS

Qualification:

Bachelor’s degree in Engineering, Computer Science, IT or related discipline. MBA/PG qualification preferred.