Senior Manager - Projects and Systems

SBI Payment Services Pvt. Ltd.

Gurugram District

On-site

INR 1,800,000 - 3,000,000

Full time

14 days+

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Job summary

SBI Card is seeking a Senior Manager - Projects & Systems (Pre-Acq) to lead and oversee key operations projects from initiation to delivery, ensuring timely implementation of new product launches and policy changes on systems impacting automation, productivity, accuracy, cost, customer experience and regulatory compliance.

You will manage BRD submissions, develop project plans, coordinate internal and external resources, monitor risks, and drive continuous improvement while guiding teams toward

Qualifications

MBA/PGDM in any discipline.
Senior level experience in projects and systems management.
Experience in payments/FSI domain is helpful.

Responsibilities

Identify and implement projects that support business growth and impact key metrics such as accuracy, productivity and customer experience.
Drive ideation, conceptualization, and BRD submissions for complex changes.
Develop detailed project plans and allocate resources, including UAT scripts.
Coordinate internal and external resources for planning and execution of projects.
Manage stakeholder communications, monitor progress, risks and issues with SMT.
Mitigate risks, remove obstacles and escalate as needed to balance priorities.
Ensure governance, documentation and audit readiness for processes and systems.

Skills

Stakeholder management

Analytical ability

Detail orientation

Process orientation

Education

MBA/PGDM

Tools

V+/CardOne/CEMS/WCP

Job description

Senior Manager - Projects & Systems(Pre-Acq)

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Lead, manage and provide oversee key operations projects from initiation to delivery by ensuring timely implementation with high quality outcomes. The role is responsible for system setups/implementations of new Product launches, policy changes on system as well as projects impacting key Operations metrics like Automation, Productivity, Accuracy, Cost, Customer experience as well as regulatory compliances.

Role Accountability

Work with the Operations Leadership Team to identify and implement projects which support the growth of business & positively impact our key deliverables/metrics on accuracy, productivity, customer experience, TAT & regulatory adherences.
Project Management – Drive critical Projects for operations which includes ideation /conceptualization of changes, Impact analysis & detailed BRD submissions .
Develop detailed Project plans & associated Operations resource allocation /schedules including UAT scripts creation/execution.
Coordinate internal and external resources for the planning and execution of projects.
Stakeholder Management & Communication– Monitor and communicate regular project progress, risks & issues to stakeholders including SMT.
Proactively work to remove project obstacles, identify, and manage issue escalations, and provide support to teams balancing competing priorities.
Conduct project risk reviews and appropriate mitigation.
Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.
Ensure timely & accurate Production system maintenances for Operations systems for the predefined front end setups ( new products as well as ongoing business requirements).
Assess and identify continuous improvement opportunities to ensure optimal process flow & outcomes.
Manage various team dynamics & responsible for teams career path ensuring consistency in operations in line with business goals & objectives.
Ensure process documentation and compliance adherence as well as Audit readiness - Internal and external audit readiness on records, S.O.P.'s, deviation/exception, processes- measured in terms of adherence to laid down processes.

Measures of Success