Senior Manager - Procure to Pay Service Delivery Lead (SDL) APAC

GlaxoSmithKline; Bengaluru; Hybrid; INR 2,500,000 - 5,200,000; Full time

Job summary

GlaxoSmithKline is seeking a Purchase to Pay Service Delivery Lead to manage end-to-end P2P operations across multiple markets. The role involves coordinating with a remote third-party BPO responsible for transactional processing, ensuring governance, and driving improvements aligned with GSK finance strategy.

The candidate will oversee KPIs/SLAs, manage cross-functional stakeholders, and participate in global/local projects to standardize processes and enhance controls across hubs and LOCs.

Qualifications

• 10–15 years of end-to-end P2P experience.
• Hands-on with P2P modules in SAP/S4HANA.
• Experience with audits, controls and SOP/LSOP frameworks.

Responsibilities

• Drive delivery of P2P operations for assigned markets.
• Coordinate with a remote BPO for transactional processing.
• Monitor KPIs/SLAs and implement improvements.
• Lead global/local projects and continuous improvements.

Skills

P2P expertise

Stakeholder management

Analytical skills

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Finance, Business, Economics or related discipline

Tools

SAP S/4HANA

ERP systems

Job description

About the role

About the role The Purchase/Procure to Pay Service Delivery Lead is responsible for a cluster of markets with regards to Purchase to Pay processes and activities as well as working closely with a third party-BPO remotely located tasked of the transactional processing. The role focuses on delivering on Operational requirements as well as Strategic initiatives aligned to the broader GSK and Global Finance Service strategy. The Service Delivery Lead role will focus on Operational, KPIs, Continuous Improvements, Projects, Stakeholder’s management, cross functional collaboration and team’ s management. Such role will require deep knowledge of Procure To Pay.

Key Responsibilities

Driving delivery and performance of the Procure To Pay operational activities for the markets that the SDL is responsible for. Working closely with a remote third party BPO providing services across the transactional activities in the P2P function as Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub support. Providing oversight on operational activities as well as timely resolution to issues being faced. Escalating issues through the set-up governance where required. Ensuring standard practices and consistent application of GSK policies and SOPs across the markets. Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs) for the markets being responsible for. Responsible for controls, control testing results and where required ensuring mitigations plans are effective. Driving as well as participating in Global / local projects as well as Continuous Improvements initiatives. Working closely with different other Finance Towers / teams (Order to Cash, Controllership, Risk Management, Planning & Forecasting) as well as Global Process Owners and other Hubs globally to ensure standardization of processes and activities. Engaging and communicating with Stakeholders at different level of seniority in the Markets.

Job Requirements

Job Requirements: 10 - 15 years strong experience in end-to-end P2P operations, with practical exposure to the different processes being covered in P2P - Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub. Hands-on experience with P2P modules in ERP, SAP, S4Hana systems. Demonstrated experience in managing P2P processes / activities as well a third-party BPO. Proven track record of meeting and improving operational KPIs (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness) through data-driven analysis and interventions. Experience operating within SOP/LSOP and internal control frameworks (e.g. ICFW), including Management Monitoring, control execution and maintenance of documentation/evidence for audits and assurance. Experience of working with internal and external stakeholders (e.g. LOC Finance, Customer Services, Treasury, Close & Control (C&C), Tech, external partners/service providers) in a multicultural and remote team environment. Experience in Continuous Improvement and process optimisation (e.g. Lean/Six Sigma concepts, automation/digitalisation initiatives) applied to finance operations. Experience supporting ERP/SAP/S4Hana deployments or enhancements (e.g. testing) led by GPO.

Skills Requirements

Skills Requirements: Degree level or equivalent in Finance, Business, Economics or related discipline Good analytical skills with the ability to interpret P2P operational and financial data, identify trends and root causes, and translate insights into concrete actions. Good communication skills, able to simplify complex operational topics and present clear messages and recommendations to stakeholders. Strong stakeholder management and relationship-building skills, including ability to influence and collaborate across hubs, LOCs and functions. Ability to manage multiple markets and competing priorities in a dynamic environment. Demonstrated ability to work in multicultural settings and remote teams, role-modelling GSK values and expectations, including inclusion, diversity, equity and wellbeing.

#LI-GSK Skills

• Banking Relationships
• Cyber Risks
• Design Thinking
• Digital Fluency
• Driving Continuous Improvement
• Global Payment
• Problem Solving
• Stakeholder Management

Why GSK?

Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.