Senior Manager - Service Delivery

GlaxoSmithKline; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

GlaxoSmithKline is seeking a Senior Manager - Service Delivery to oversee specific financial reporting processes and regions. You will standardize activities, collaborate with GSK Operations and Controllership, and drive CoE performance to ensure accurate reporting and strong controls.

The role requires 10-15 years in financial reporting with IFRS knowledge, plus experience in BPO environments and SOX controls. A proactive, detail-oriented leader will thrive in a fast-paced, global setting.

Qualifications

• Degree in Finance / Accounting.
• CPA/ACA/CIMA/ACCA or equivalent preferred.
• 10-15 years of financial reporting / auditing / accounting experience.
• Working knowledge of IFRS requirements and policies.
• Excellent communication and interpersonal skills.
• Experience managing performance of a BPO third party provider.
• Experience in a Control / SOX environment.
• Proactive, self-motivated and initiative-driven.
• Focus on process improvement and standardization.
• Attention to detail and strong analytical skills.
• Ability to plan and manage workload to meet deadlines.

Responsibilities

• Accountable for specific financial reporting processes and regions.
• Drive standardization of financial activities across regions.
• Collaborate with GSK Operations and Controllership teams.
• Drive delivery and performance of CoE teams to support Controllership.
• Lead continuous improvement and issue troubleshooting for GSK Operations.
• Provide guidance to ensure timely and quality deliverables.
• Support End-to-End process view for GSK Operations (CoE).
• Monitor KPIs with regional controllers and proactively address risks.

Skills

Financial reporting

Process standardization

Stakeholder management

BPO management

Data analytics

Continuous improvement

Education

Finance / Accounting degree

CPA/ACA/CIMA/ACCA or equivalent

Tools

SAP/S4Hana

Lumira

Power BI

Agentic AI

Job description

Senior Manager - Service Delivery

The Service Delivery Lead is accountable for specific financial reporting service delivery processes / activities / region (e.g. Banking, Inventory, Treasury, Insurance, Payroll, Record to Report, Fixed Assets, Master Data, Intercompany etc.) performed from a BPO-third party provider (GSK Operations) supporting GSK in financial transactional activities. The role is also responsible to drive standardization of financial activities & processes across the different regions globally, collaborate with stakeholders and other functions (e.g. P2P, O2C, Tax etc) to ensure accurate financial reporting activities and control’s performance.

Role & Responsibilities

• The role requires a good understanding of specific financial processes / related activities and systems, a level of drive to standardize processes-activities, collaborate with a BPO-third party provider (GSK Operations), working closely with the Controllership / GPO teams and interacting with other Finance functions / stakeholders as needed.
• Able to drive activities independently specifically to certain processes / areas of financial reporting activities as well as drive delivery and performance of the GSK Operations Centre of Excellence (CoE) teams to support the Controllership organisation.
• Drive continuous improvement in the assigned process / activities / region and troubleshooting issues faced by the GSK Operations while keeping the Controllership team informed of potential challenges & proposed recommendations.
• Provide guidance and feedback to the GSK Operations to ensure deliverables are submitted on time and with quality.
• Support the End to End view of the process / activities / region being responsible for to GSK Operations (CoE).
• Working closely with the regional GSK Operational Controllers, monitoring Key Performance Indicators (KPIs), ensuring operational issues/risks are proactively identified and promptly resolved.
• Escalate issues through the Controllership governance, having clearly identify blockers, support required and proposing solutions
• Support GSK Operations adoption of standard practices and consistency ways of working in service delivery across the processes / activities / regions and adherence to GSK policies.
• Working closely with Finance Controlling Managers, Operational Controllers, Markets Controllership, GPO to drive resolution of challenges faced.

Requirements

• Degree in Finance / Accounting.
• CPA, ACA, CIMA, ACCA or equivalent is preferred.
• 10-15 years of financial reporting / auditing / accounting processes experience-knowledge (financial accounting, master data maintenance, banking, payroll, insurance, fixed assets, inter-company transactions, inventory, period end close, balance sheet reconciliations etc.).
• Working knowledge of IFRS requirements, accounting principles and policies.
• Excellent communication and interpersonal skills. Able to interact with internal and external stakeholders at different level.
• Previous experience in managing performance of a BPO - Third Party Provider.
• Experience of working in a Control / SOX environment.
• Pro-active, self-motivated and displaying initiative in solving problems.
• Actively seeks to improve processes, standardizing them and making more effective and efficient.
• Attention to detail, excellent analytical and problem-solving capabilities.
• Ability to plan and manage workload to ensure all key deadlines are met.
• Used to work with tight timelines and in a demanding environment.
• Good systems knowledge: SAP/S4Hana, Lumira, Power BI, Agentic AI
• Fluent in English #LI-GSK

Skills

• Business Acumen
• Cyber Risks
• Data Analytics
• Digital Fluency
• Driving Continuous Improvement
• Financial Controlling
• Financial Management Reporting
• Stakeholder Management

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.