Associate Director - P2P & O2C Operational lead

GlaxoSmithKline; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

GlaxoSmithKline is seeking an APAC Operational Lead to oversee end‑to‑end P2P and O2C operations across APAC markets. You will lead a team and supervise a remote BPO to ensure accurate transactional processing, drive KPIs, and implement process improvements.

You will partner with LOC Finance, Treasury and regional hubs to standardize procedures, manage risks, and ensure compliance, while guiding strategic finance initiatives aligned to GSK global service strategy.

Qualifications

• 16 years of experience in end-to-end P2P and O2C operations across multiple processes.
• Hands-on experience with P2P/O2C modules in ERP systems (SAP/S4HANA).
• Proven leadership of frontline operational teams and/or project teams with KPI/SLA focus.
• Experience in SOP/LSOP and internal control frameworks including audits.
• Experience working with diverse stakeholders in a multicultural/remote environment.
• Continual improvement mindset with process optimization and automation initiatives.

Responsibilities

• Drive delivery and performance of P2P and O2C operations for APAC markets.
• Oversee a remote BPO handling transactional activities (invoicing, travel & expenses, payments, master data, compliance).
• Manage escalations via governance for service delivery and risk controls.
• Monitor KPIs and SLAs; ensure robust business continuity and regulatory compliance.
• Lead projects and continuous improvement initiatives with cross-functional teams.
• Collaborate with LOC Finance, Treasury, and other hubs to standardize processes.

Skills

Cyber Risks

Digital Fluency

Driving Continuous Improvement

Enterprise Thinking

Operational Governance

Problem Solving

Services Management

Stakeholder Management

Education

Degree level in Finance/Business/Economics or related discipline

Tools

SAP S/4HANA

Job description

About the role The APAC Operational Lead role is responsible for the overall activities in the Purchase to Pay and Order to Cash space for the APAC markets, managing a team operationally involved in activities and oversighting a third party-BPO remotely located tasked of the transactional processing. The role focuses on delivering on Operational requirements as well as Strategic initiatives aligned to the broader GSK and Global Finance Service strategy. The Operational Lead role will focus on Operational, KPIs, Continuous Improvements, Projects, Stakeholder’s management, cross functional collaboration and team’ s management. Such role will require deep knowledge of Procure to Pay and Order to Cash end to end processes,

Key Responsibilities

Driving delivery and performance of the Procure to Pay and Order to Cash operational activities and teams across the APAC region/markets. Oversight of a remote third party BPO providing services across the transactional activities in the P2P function as Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub support as well as on the O2C side with Credit Management, Collections, Disputes and Cash Application. Escalating issues through the set-up governance where required. Driving standard practices and consistency in service delivery across the Regions through GSK policies, tools and processes. Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs). Ensuring that robust Business Continuity Plan and Risk Management of internal controls and regulatory compliance are met through applicable policies, procedures and processes performed by BPO. Responsible for controls, control testing results and where required ensuring mitigations plans are effective. Driving Projects as well as Continuous Improvements initiatives across the team and globally as necessary. Working closely with different other Finance Towers / teams (Order to Cash, Controllership, Risk Management, Planning & Forecasting) as well as Global Process Owners and other Hubs globally to ensure standardization of processes and activities. Managing and communicating with Stakeholders at different level of seniority in the Markets, Region and at corporate level.

Job Requirements

• 16 years of strong experience in end-to-end P2P and O2C operations, with practical exposure to the different processes being covered (e.g. O2C - Credit Management, Collections, Disputes and Cash Application. P2P - Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub).
• Hands-on experience with P2P / O2C modules in ERP, SAP, S4Hana systems.
• Demonstrated experience in leading front-line operational teams and/or project teams, including setting objectives, managing workload, and driving performance against KPIs and SLAs.
• Proven track record of meeting and improving operational KPIs (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness) through data-driven analysis and interventions.
• Experience operating within SOP/LSOP and internal control frameworks (e.g. ICFW), including Management Monitoring, control execution and maintenance of documentation/evidence for audits and assurance.
• Experience of working with internal and external stakeholders (e.g. LOC Finance, Customer Services, Treasury, Close & Control (C&C), Tech, external partners/service providers) in a multicultural and remote team environment.
• Experience in Continuous Improvement and process optimisation (e.g. Lean/Six Sigma concepts, automation/digitalisation initiatives) applied to finance operations.
• Experience supporting ERP/SAP/S4Hana deployments or enhancements (e.g. testing) led by GPO.

Skills

• Cyber Risks
• Digital Fluency
• Driving Continuous Improvement
• Enterprise Thinking
• Operational Governance
• Problem Solving
• Services Management
• Stakeholder Management

Skills Requirements

• Degree level or equivalent in Finance, Business, Economics or related discipline (or relevant experience in O2C -P2P / finance operations).
• Strong analytical skills with the ability to interpret O2C / P2P operational and financial data, identify trends and root causes, and translate insights into concrete actions.
• Excellent communication skills, able to simplify complex operational topics and present clear messages and recommendations to senior stakeholders.
• Strong stakeholder management and relationship-building skills, including ability to influence and collaborate across hubs, LOCs and functions.
• Ability to manage multiple markets/region and competing priorities in a dynamic environment.
• Demonstrated ability to work in multicultural settings and remote teams, role-modelling GSK values and expectations, including inclusion, diversity, equity and wellbeing.

Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

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