Senior Manager, Process Intelligence - Results Delivery Office

Amgen Inc. (IR); Hyderabad; On-site; INR 3,600,000 - 5,200,000; Full time

Job summary

Amgen Inc. (IR) is seeking a Senior Manager, Business Performance - Process Intelligence to lead end-to-end analytics, governance, and value realization across enterprise transformation programs.

You will translate strategy into scalable operating models and measurable improvements while guiding a team of process intelligence professionals. The role requires 12+ years in Business Performance or PM, expertise in process mining and data visualization, and leadership in a global setting.

Qualifications

• Bachelor’s or Master’s degree with 12+ years in Business Performance, Continuous Improvement, or Project Management.
• Experience with process mining and analytics tools.
• Strong leadership and collaboration in a global, matrixed environment.
• Excellent communication and stakeholder management skills.
• Experience with data visualization and analytics tools.

Responsibilities

• Lead execution of Process Intelligence strategy aligned to enterprise transformation priorities.
• Drive identification and realization of business value through process optimization, automation, and analytics.
• Oversee delivery across multiple initiatives ensuring quality, consistency, and measurable impact.
• Establish standards for process mining, process analysis, and performance measurement.
• Build and scale Process Intelligence capabilities, tools, and knowledge repositories.
• Define governance frameworks, KPIs, and reporting mechanisms to track value realization.
• Lead, coach, and develop a team of Business Performance professionals.
• Act as a trusted advisor to senior stakeholders across business and technology.
• Translate complex data into actionable insights for executive decision-making.
• Drive cross-functional collaboration in a global, matrixed environment.

Skills

Process mining

Data visualization

Data analytics

Project management

Leadership

Education

Bachelor’s or Master’s degree

Tools

Celonis

Power BI

Tableau

Signavio

SQL

Python

Job description

Career Category: Project Management Job Description

Join Amgen's Mission to Serve Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager, Business Performance - Process Intelligence - Results Delivery Office Live

Process Intelligence is a data-driven approach to creating process transparency using advanced analytics and process mining to uncover how end-to-end processes are executed, highlighting gaps between expectation and reality. In this vital role, the Senior Manager, Business Performance - Process Intelligence will be accountable for and leading and support scaling, governance, and execution of Process Intelligence capabilities across enterprise transformation programs. Operating at GCF Level 06A, you will translate strategy into scalable operating models, measurable outcomes, and sustainable performance improvements while leading a team of process intelligence professionals.

Roles & Responsibilities

• Lead execution of Process Intelligence strategy aligned to enterprise transformation priorities
• Drive identification and realization of business value through process optimization, automation, and analytics
• Oversee delivery across multiple initiatives ensuring quality, consistency, and measurable impact
• Establish standards for process mining, process analysis, and performance measurement
• Build and scale Process Intelligence capabilities, tools, and knowledge repositories
• Define governance frameworks, KPIs, and reporting mechanisms to track value realization
• Lead, coach, and develop a team of Business Performance professionals
• Act as a trusted advisor to senior stakeholders across business and technology
• Translate complex data into actionable insights for executive decision-making
• Drive cross-functional collaboration in a global, matrixed environment

What we expect of you

Basic Qualifications: Bachelor’s or Master’s degree and 12+ years of experience in Business Performance, Continuous Improvement, or Project Management experience.

Must Have Skills

• Process mining and analytics tools (e.g., Celonis, Signavio)
• Data visualization (e.g., Power BI, Tableau)
• Experience handling large datasets across systems
• Strong process analysis and performance optimization
• Project/program management across business and IT

Soft Skills

• Strong leadership and team development
• Strategic thinking and problem solving
• Effective communication and influencing skills
• Ability to manage ambiguity and drive decisions
• Collaboration in a global, matrixed environment

Good to Have Skills

• SQL, Python or similar coding experience
• SAP ECC / S4 HANA knowledge
• AI, automation, or digital transformation experience
• Biopharmaceutical process knowledge
• Experience in capability hubs or shared services (AIN preferred)
• Continuous improvement mindset
• Ability to build cross-functional partnerships

What we can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Equal Opportunity Employer

Amgen is an Equal Opportunity employer and will consider you without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

For more information, visit www.amgen.com and follow us on www.twitter.com/amgen