Senior Associate Process Intelligence - Results Delivery Office

Amgen Inc. (IR); Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amgen Inc. (IR) is seeking a Process Intelligence professional in Hyderabad to drive data-driven insights across transformation programs. You will support execution of analytics initiatives by working with data, tools, and senior analysts to enable value delivery.

Responsibilities include data extraction, validation, building process models, dashboards, and documentation to support process improvement and governance. Collaboration with cross-functional teams is essential.

Qualifications

• Bachelor’s or Master’s degree in a relevant field (data science, analytics, engineering, CS)
• Experience with data analysis, reporting concepts, and validation of structured data
• Familiarity with process mining tools and enterprise data structures

Responsibilities

• Support data extraction, preparation, and validation from enterprise systems
• Build and analyze process models and monitor flows with process mining tools
• Develop dashboards and reports (Power BI/Tableau) to track process performance
• Document end-to-end processes and maintain knowledge repositories

Skills

Data analysis

Process mapping

Analytical thinking

Communication

Education

Bachelor’s or Master’s in data science / analytics / CS

Tools

Excel

SQL

Power BI

Tableau

Celonis

Signavio

Python

Job description

Career Category Information Systems Job Description At Amgen, our shared mission—to serve patients—drives everything we do. As part of the Results Delivery Office (RDO), the Process Intelligence team enables data-driven transparency into business processes, supporting enterprise transformation through analytics, process mining, and performance insights.

Live – What you will do

Process Intelligence leverages data and advanced analytics to understand how processes actually operate, identify inefficiencies, and support continuous improvement. In this role, you will support the execution of Process Intelligence initiatives by working with data, tools, and senior analysts to generate insights and enable value delivery across transformation programs.

Key Responsibilities

• Execution Support & Analysis
  • Support data extraction, preparation, and validation from multiple enterprise systems
  • Assist in building process models and analyzing process flows using process mining tools (e.g., Celonis, Signavio)
  • Identify basic process inefficiencies, bottlenecks, and data inconsistencies under guidance
• Reporting & Visualization
  • Develop and maintain dashboards and reports (e.g., Power BI, Tableau) to track process performance metrics
  • Support creation of standardized reporting outputs for ongoing initiatives
  • Ensure data accuracy and consistency in reporting artifacts
• Process Documentation & Knowledge Management
  • Assist in documenting end-to-end processes, assumptions, and analytical outputs
  • Contribute to maintaining repositories of process insights, best practices, and reusable assets
  • Follow established standards for process documentation and governance
• Collaboration & Delivery Support
  • Work closely with senior analysts and project teams to support ongoing initiatives
  • Coordinate with cross-functional stakeholders for data gathering and validation activities
  • Participate in project meetings and provide analytical support as required

Win – What we expect of you

Basic Qualifications

• Bachelor’s OR Master’s degree with 4 to 7 years of experience in data science, business analytics, engineering, computer science, or related field

Technical Skills

Must Have Skills:

• Foundational understanding of data analysis and reporting concepts
• Basic proficiency in data tools (e.g., Excel, SQL, Power BI, or Tableau)
• Exposure to process mapping or business process concepts
• Ability to work with structured datasets and perform data validation

Good to Have Skills:

• Exposure to process mining tools (e.g., Celonis, Signavio)
• Basic programming knowledge (e.g., SQL, Python)
• Awareness of ERP systems (e.g., SAP) and enterprise data structures
• Familiarity with continuous improvement concepts (Lean, Six Sigma)

Soft Skills

Must Have Skills:

• Strong attention to detail and data accuracy
• Analytical thinking and structured problem-solving approach
• Effective communication skills with ability to present simple insights clearly
• Ability to work collaboratively in a team environment

Good to Have Skills:

• Eagerness to learn and develop new technical and business skills
• Adaptability in a fast-paced, evolving environment
• Continuous improvement mindset

Thrive – What you can expect of us

At Amgen, we are committed to your professional growth and well-being. You will have opportunities to:

• Build foundational expertise in process intelligence and analytics
• Work in a global, collaborative environment
• Develop skills in advanced tools and enterprise transformation initiatives

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen