Business Analyst, Process Intelligence

Amgen Inc. (IR); Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Amgen Information Systems in Hyderabad seeks a seasoned Process Intelligence professional to drive the Results Delivery Office strategy and support enterprise transformation initiatives.

You will map end-to-end processes, develop dashboards, and collaborate with process owners, IT, and RDO to realize measurable value through AI-enabled insights.

Qualifications

• Must have strong process analysis with measurable value realization.
• Data visualization using BPMN 2.0 and best practices.
• Expertise in project management principles and documentation.
• Experience using AI to augment process understanding.
• Good to have SAP ECC/S4HANA ERP knowledge.
• Experience in multi-site projects and client communications.
• Broad business process knowledge, biopharmaceutical domain helpful.

Responsibilities

• Support initiatives to articulate value proposition for deploying process intelligence.
• Map end-to-end processes, underlying systems, and data; identify performance gaps and improvement opportunities.
• Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.
• Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.
• Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.

Skills

Process analysis

Data visualization

BPMN 2.0

Project management

AI in process

Education

Bachelor's or Master's degree

Tools

SAP ECC

S/4 HANA

Job description

Career Category Information Systems Job Description Live

What you will do Process Intelligence is a data-driven approach to creating process transparency by using advanced process analysis capabilities to uncover how end-to-end processes are actually executed, highlighting gaps between expectation and reality. In this vital role you will be accountable for executing the Results Delivery Office (RDO) Process Intelligence strategy and supporting our enterprise transformation programs aligned with the company’s most critical initiatives.

Roles & Responsibilities:

• Support initiatives to articulate the value proposition for deploying process intelligence (current-state understanding, automation/redesign opportunities, and value capture monitoring).
• Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities.
• Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.
• Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.
• Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.

Win What we expect of you

Basic Qualifications

Bachelor's or Master's degree and 8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience.

Technical Skills

Must Have Skills

• Strong process analysis and process improvement experience leading to measurable value realization.
• Data visualization experience using industry best practices (e.g. BPMN 2.0).
• Expertise in project management principles and documentation.
• Experience utilizing AI to augment process understanding and the ability to identify AI-based solutions for business process opportunities.

Good to Have Skills

• Strong understanding of SAP ECC and S/4 HANA ERP; knowledge of system data flows.
• Experience in multi-site project models and client communication.
• Broad business process knowledge, including biopharmaceutical-specific processes.

Soft Skills

Must Have Skills

• Accountability and autonomy to prioritize workload, operate independently, and deliver high-quality outputs.
• Strong problem solving and decision making; able to tackle ambiguity, apply risk-appropriate decisions, and elevate timely.
• Effective communication; distil complex information and tailor messages to audience.
• Teamwork and influencing skills; build strong cross-functional relationships.

Good to Have Skills

• Comfortable working in a start-up or build environment as we expand into new areas within the company and deploy new capabilities.
• Continuous improvement mindset; nurture a culture of process transparency and performance improvement.

Thrive What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lifeS.

A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

For more information, visit www.amgen.com and follow us on www.twitter.com/amgen