Senior Manager - Operation

Cushman & Wakefield; Chennai District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Cushman & Wakefield is seeking a Senior Manager - Operation in Chennai to oversee fire and safety, security, parking, housekeeping, and landscaping. The role demands leading safety programs, supervising staff, and coordinating cross-departmental activities to deliver superior guest experiences.

The candidate should possess a graduate degree with 12+ years in hospitality/retail supervisory roles, strong organization, and excellent communication and problem-solving skills; a proactive leader who

Qualifications

• Graduate with at least 12 years of experience in a hospitality or retail industry in a supervisory role.
• Must be highly organized and able to manage multiple priorities in a calm and efficient manner.
• Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals.
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to utilize a participative approach to managing staff.
• Excellent administrative and organizational skills and an ability to prioritize.

Responsibilities

• Forecast budgets for fire and safety management and seek approvals.
• Maintain fire equipment and conduct fire demos and drills; ensure maintenance of security records.
• Familiarize with the property and areas likely to require attention by the Security Associate.
• Conduct risk inspections and share reports with management, vendors and tenants; take corrective actions.
• Ensure emergency backup plan is in place for crisis management.
• Maintain records on personnel, accidents, equipment and related items.
• Negotiate with vendors for procurement of fire protection systems/equipment.
• Inspect and maintain fire protection systems (pumps, detectors, etc.).
• Vendor performance management based on SLAs and KPIs; report deviations to management.
• Brief vendors/tenants about inspection formats and procedures.
• Supervise inspections to ensure compliance with codes and standards.
• Forecast budgets for security and parking management and seek approvals.
• Define escalation matrix for security/parking issues and guest queries.
• Serve as primary source of information on rules governing security and parking.
• Monitor shifts and team availability; coordinate meetings and patrolling.
• Ensure effective security/parking management at the centre.
• Train Security Executives and vendor staff for crisis management and procedures.
• Train team on procedures and lost-and-found reporting.
• Negotiate with vendors for procurement of security gadgets and parking equipment.

Skills

Organized

Cross-functional

Communication

Problem solving

People management

Administration

Prioritization

Education

Graduate degree

Job description

Senior Manager - Operation

Job Description Summary

Fire and Safety Management

• Forecasting budgets for fire and safety management and seeking necessary approvals
• Maintenance of Fire equipment’s, conducting fire demos & fire mock drills and ensure maintenance of all the registers and documents pertaining to security
• To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
• Conduct necessary risk inspections surveys and share the inspection survey reports with the management, vendors and tenants and take corrective actions
• Ensure emergency backup plan is in place for effective crisis management
• Compile and maintain records on personnel, accidents, equipment and etc
• Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of fire protection systems/ equipment.
• Ensure regular inspection and maintenance of the fire protections systems (Fire pumps, Smoke detectors and etc.,) equipment
• Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
• Defining and briefing the vendors / tenants about the inspection formats
• Supervise and participate in the inspection of vendors, tenants to ensure that they are in compliance with applicable fire codes, regulations, and standards

Security and Parking Management

• Forecasting budgets for security and parking management and seeking necessary approvals
• Define the escalation matrix for the security and parking management, in terms of any vendor / tenant issues or guest related queries;
• Serve as a principal source of information on rules and procedures governing security and parking operations.
• Monitor and arrange shift activities according to schedule requirements and team availability.
• Oversee/ conduct regular morning meetings and patrolling in the centre
• Ensure effective security and parking management at the centre
• Conduct training at regular intervals for Security Executives/Supervisors, vendor staff of security and parking for effective & efficient execution of their responsibilities and effective crisis management, if any
• Training the team on adhering to the procedures and reporting of lost and found items.
• Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of procurement of security gadgets and parking equipment’s;

Housekeeping and Landscaping Management

• Forecasting budgets for housekeeping and landscaping management and seeking necessary approvals.
• Vendor finalization and contract management.
• Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
• Oversee and ensure high standards of cleanliness is maintained with the objective of enhancing customer experience;

Qualification, Experience and Skills

• Graduate with at least 12 years of experience in a hospitality or retail industry in a supervisory role.
• Must be highly organized and able to manage multiple priorities in a calm and efficient manner
• Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to utilize a participative approach to managing staff.
• Excellent administrative and organizational skills and an ability to prioritize.

INCO: “Cushman & Wakefield”