Senior Manager - Operation

Cushman & Wakefield; Zone 7 Ambattur; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Cushman & Wakefield is seeking a Senior Manager - Operation to lead fire and safety, security, and housekeeping functions within a large centre. The role focuses on budget forecasting, compliance, and cross-department coordination to deliver high service levels for guests and tenants.

The position requires extensive supervisory experience in hospitality or retail, with strong organizational and communication skills, and a proactive leadership approach to manage teams and incidents effectively.

Qualifications

• Graduate with supervisory experience in hospitality or retail.
• Highly organized with ability to manage multiple priorities.
• Able to work cooperatively with other departments to support customer service goals.
• Excellent written and oral communication skills.
• Strong problem solving and initiative for quality service.
• Participative leadership and staff management experience.

Responsibilities

• Forecast budgets for fire and safety management and secure approvals.
• Maintain fire equipment, conduct demos and drills, and keep safety registers.
• Oversee security, parking, and housekeeping operations across the centre.
• Lead vendor negotiations for fire protection, security gadgets and parking gear.
• Train security staff and vendors; ensure crisis management readiness.
• Ensure compliance with fire codes and safety standards.

Skills

Leadership

Communication

Organization

Customer Service

Problem Solving

Staff Training

Job description

Job Title

Senior Manager - Operation

Job Description Summary

Job Description

Fire and Safety Management

• Forecasting budgets for fire and safety management and seeking necessary approvals
• Maintenance of Fire equipment’s, conducting fire demos & fire mock drills and ensure maintenance of all the registers and documents pertaining to security
• To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
• Conduct necessary risk inspections surveys and share the inspection survey reports with the management, vendors and tenants and take corrective actions
• Ensure emergency backup plan is in place for effective crisis management
• Compile and maintain records on personnel, accidents, equipment and etc
• Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of fire protection systems/ equipment.
• Ensure regular inspection and maintenance of the fire protections systems (Fire pumps, Smoke detectors and etc.,) equipment
• Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
• Defining and briefing the vendors / tenants about the inspection formats
• Supervise and participate in the inspection of vendors, tenants to ensure that they are in compliance with applicable fire codes, regulations, and standards

Security and Parking Management

• Forecasting budgets for security and parking management and seeking necessary approvals
• Define the escalation matrix for the security and parking management, in terms of any vendor / tenant issues or guest related queries;
• Serve as a principal source of information on rules and procedures governing security and parking operations.
• Monitor and arrange shift activities according to schedule requirements and team availability.
• Oversee/ conduct regular morning meetings and patrolling in the centre
• Ensure effective security and parking management at the centre
• Conduct training at regular intervals for Security Executives/Supervisors, vendor staff of security and parking for effective & efficient execution of their responsibilities and effective crisis management, if any
• Training the team on adhering to the procedures and reporting of lost and found items.
• Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of procurement of security gadgets and parking equipment’s;

Housekeeping and Landscaping Management

• Forecasting budgets for housekeeping and landscaping management and seeking necessary approvals.
• Vendor finalization and contract management.
• Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
• Oversee and ensure high standards of cleanliness is maintained with the objective of enhancing customer experience;

3) Qualification, Experience and Skills

• Graduate with at least 12 years of experience in a hospitality or retail industry in a supervisory role.
• Must be highly organized and able to manage multiple priorities in a calm and efficient manner
• Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to utilize a participative approach to managing staff.
• Excellent administrative and organizational skills and an ability to prioritize.

INCO: “Cushman & Wakefield”