Senior Manager- International Logistics operations

Delhivery; Gurugram District; On-site; INR 4,000,000 - 7,500,000; Full time

Job summary

Delhivery in Gurgaon is seeking a Senior Manager – Cross-Border Operations to lead end-to-end international logistics, overseeing import/export shipments across key trade lanes. You will own P&L, drive SOPs, and optimize air and ocean freight operations while expanding the international network by launching new country corridors and deferred air economy products.

You will manage carrier contracts, partnerships, and compliance, guiding cross-functional teams across Sales, Technology, and

Qualifications

• Bachelor's degree in Supply Chain Management or related field is required.
• 8+ years of international logistics / cross-border experience.
• 3+ years in senior supervisory or managerial role overseeing air/ocean freight operations.

Responsibilities

• Lead end-to-end international logistics operations across cross-border import/export shipments.
• Oversee inbound/outbound cargo, origin handling, linehaul, customs clearance, and last-mile delivery.
• Implement monitoring systems to track shipments and resolve issues.
• Expand international freight network by launching new country corridors and deferred air economy products.
• Negotiate with and onboard global partners, manage SLAs, and optimize capacity and costs.

Skills

Air/ocean freight operations

P&L ownership

SLA compliance

KPI tracking

Incoterms 2020

Customs clearance regulations

Vendor management

Negotiation

MS Excel

Google Sheets

Stakeholder management

Crisis management

Leadership

Education

Bachelor's degree in Supply Chain Management

MBA or PG degree

Tools

MS Excel

Google Sheets

Job description

Job Overview

We are seeking a seasoned, high-caliber logistics leader for the role of Senior Manager – Cross-Border Operations. Based out of our Gurgaon headquarters, you will lead end-to-end international logistics operations for Delhivery, overseeing cross-border import and export shipments across key global trade lanes.

This is a strategic and execution-intensive role. You will spearhead the expansion of our international freight network by launching new country corridors and deferred air economy products, while driving revenue growth through strategic partnerships. This position owns P&L, SLA compliance, and operational efficiency for both air and ocean freight verticals.

Key Responsibilities

1. End-to-End International Logistics Operations

• Lead end-to-end international logistics operations, managing and optimizing cross-border import and export shipments across global trade lanes.

• Supervise daily workflows for inbound and outbound cargo, ensuring smooth execution across origin handling, international linehaul, customs clearance, and last-mile delivery.

• Implement robust monitoring systems to track shipments, proactively resolve operational exceptions, and ensure high on-time delivery rates.

2. Network Expansion & Product Development

• Spearhead the physical and operational expansion of Delhivery's international freight network by identifying and launching new country corridors.

• Design, launch, and scale deferred air economy products to offer competitive, cost-effective cross-border shipping options to e-commerce, SME, and enterprise clients.

• Establish standard operating procedures (SOPs) and operational readiness criteria for all newly launched corridors and lanes.

3. Strategic Partnerships & Carrier Management

• Identify, negotiate with, and onboard key global partners, including freight forwarders, customs house agents (CHAs), customs brokers, and commercial airlines/ocean carriers.

• Build and maintain strong strategic alliances to secure capacity commitments, preferential rate structures, and reliable transit times during peak and non-peak seasons.

• Manage partner performance SLAs, conducting regular reviews to ensure compliance with Delhivery's high operational standards.

4. P&L & SLA Compliance Management

• Take complete financial ownership of the Air and Ocean freight verticals, managing P&L, cost optimization, and overall unit economics (e.g., cost-per-kilogram and route margins).

• Monitor key performance indicators (KPIs) such as Transit Turnaround Time (TAT), On-Time Delivery (OTD), Customs Clearance timelines, and first-contact dispute resolution.

• Control and minimize operational exceptions such as terminal storage costs, demurrage, detention fees, and flight offloads.

5. Cross-Functional Collaboration & Tech Enablement

• Collaborate closely with internal stakeholders including Sales, Business Development, Technology, and Legal/Compliance to support business growth and process standardization.

• Partner with Product and Engineering teams to build scalable, automated, and technology-driven processes for tracking, billing, and customs documentation.

• Ensure 100% adherence to international trade laws, customs regulations, aviation security standards, and safety compliances.

Required Skills & Qualifications

Experience & Education

• Education: Bachelor’s degree in Supply Chain Management, Logistics, International Business, Engineering, or a related field. An MBA or Post-Graduate degree is highly preferred.

• Experience: 8+ years of progressive experience in international logistics, freight forwarding, or cross-border e-commerce shipping.

• Leadership: Minimum of 3+ years in a senior supervisory or managerial role directly overseeing air/ocean freight operations, partner management, or international linehaul.

Core Competencies

• Domain Expertise: Deep working knowledge of air/ocean freight operations, global trade lanes, Incoterms 2020, customs clearance regulations, and HAWB/MAWB rules (aligned with our Global Air Freight Operations).

• Commercial & Financial Acumen: Strong experience managing P&L, negotiating complex commercial contracts, and optimizing unit economics.

• Analytical Rigor: Advanced proficiency in MS Excel and Google Sheets for tracking operations, data analysis, and building performance dashboards.

• Stakeholder & Vendor Management: Exceptional negotiation and relationship-building skills to manage high-level partnerships across multiple geographies.

• Problem-Solving: Strong critical-thinking and crisis-management abilities to handle transit disruptions, customs bottlenecks, and capacity constraints in a high-pressure environment.