Senior Manager - Human Resources

Axis Max Life Insurance; Karnataka; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Axis Max Life Insurance Limited is seeking a Senior Manager – Human Resources to oversee HR for the Gurugram zone, aligned to Direct Sales Force. The role focuses on attracting, engaging and retaining a high-performing sales HR team, and managing end-to-end performance management and channel-level initiatives.

The incumbent will lead channel-level HR analytics, drive recruitment, onboarding, MIS, and resolution of employee queries, with a strong emphasis on engagement and DEI initiatives.

Qualifications

• MBA /Post Graduate in HR from premier institute.
• 10–12 years of experience in handling business HR processes.
• Experience in leading a small to mid-sized HR team.
• Excellent interpersonal and communication skills; ability to work under tight deadlines.

Responsibilities

• Manage HR for the zone and channel(s) allocated.
• Drive recruitment, onboarding, and manpower planning.
• Maintain HR MIS, analytics, and dashboards.
• Handle exit management and attrition analysis.
• Lead DEI initiatives and employee engagement.
• Coordinate with TA and HR Ops for processes.

Skills

Strong communication

Relationship management

Influence and alignment

High process orientation

Analytical skills

Business acumen

Education

MBA / Post Graduate in HR

Job description

Job DescriptionJob TitleSenior Manager – Human ResourcesLocationGurugram 90-CDepartmentHuman ResourcesFunctionDirect Sales ForceReporting toZonal HRBand4A

Function Summary

The HR function enables business growth by driving talent acquisition, employee engagement, performance management, capability building, and organizational effectiveness across all channels and zones.

Job Summary

The HR is responsible for managing the zone for the entire channel(s) allocated to the incumbent. S/he will be responsible for attracting, engaging and retaining a team of competent employees, creating a high performance and positive work culture. In addition, the role will oversee Channel-level MIS and analytics, support data-driven decision-making and manage the end-to-end Performance Management cycle. The incumbent will also lead and support key channel-level HR initiatives and projects to ensure alignment with overall business objectives.

KEY RESPONSIBILITIES: -

Recruitment & Manpower Planning

Drive referral-based hiring initiatives within the zone to support frontline sales recruitment.

Partner closely with the Talent Acquisition team to ensure timely fulfilment of manpower requirements.

Coordinate workforce planning discussions to align hiring plans with approved manpower budgets and business projections.

Monitor hiring progress and vacancy levels to ensure alignment with annual manpower plans.

Support identification of cost-effective sourcing channels in collaboration with TA to optimize recruitment efficiency.

Joining & On-Boarding:

Responsible for smooth on-boarding of new hires

Ensuring timely generation of Emp Codes

Ensuring timely generation of appointment letters

Coordination and ensuring attendance for HR Induction and orientation program.

HR Analytics and Channel Level Projects:

Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.

Publishing HR dashboards and attrition analysis data to business stakeholders.

Drive Channel Level HR Projects as and when required

Query and Grievance Management:

As HR SPOC, responsible for managing employee related queries and their resolution.

Ensuring proactive employee communication on process and policies.

Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.

Track employee escalations and take proactive steps to control escalations.

Exit Management:

Keeping track of all exits happening within the zone

Conducting exit interviews of Front-line sales employees and doing attrition analysis.

Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

MDP:

Responsible for collating the MDP nominations for the Zone.

Tracking & ensuring 100% adherence to the nomination

Engagement:

Connect up with Key Talent

Drive DEI initiatives

Pulse Checks/ Bottom Performers Engagement calls

.

CARS Management:

Salary Issues

Incentive

CMOB etc.

Key skills required

Strong Communication and Relationship Management skills

Ability to influence and align

High Process Orientation

Strong Analytical skill

Strong business understanding

Desired Qualifications

MBA /Post Graduate in HR from premier institute is preferred

10 to 12 years of experience in handling Business HR process and a team.

Excellent Interpersonal and communication skill, Ability to work in tight deadlines

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

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