Senior Manager - Human Resources

Axis Max Life Insurance Limited; Karnataka; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Axis Max Life Insurance Limited in India seeks a Senior Manager – Human Resources to lead HR across the Gurugram zone. The role drives recruitment, onboarding, analytics, and performance processes for frontline sales channels while aligning initiatives with business objectives.

The incumbent will manage end-to-end HR activities, from talent acquisition and engagement to attrition analysis, with emphasis on data-driven decision making and cross-functional collaboration.

Qualifications

• MBA/PG in HR from premier institute.
• 10–12 years of experience in handling Business HR processes and leading a team.
• Excellent interpersonal and communication skills; ability to work under tight deadlines.

Responsibilities

• Recruitment & manpower planning within the zone; collaborate with Talent Acquisition to fulfil manpower requirements.
• Joining & onboarding: ensure smooth onboarding, generate emp codes and appointment letters.
• HR analytics and channel-level projects: maintain HR MIS, publish dashboards, support data-driven decisions.
• Query and grievance management: serve as HR SPOC, resolve employee queries, address grievances, track escalations.
• Exit management: monitor exits, conduct exit interviews, coordinate Stop Salary and F&F settlements.
• MDP: collate nominations and ensure 100% adherence.
• Engagement: connect with key talent, drive DEI initiatives, conduct pulse checks and engagement calls.
• CARS management: handle salary issues, incentives, CMOB etc.

Skills

Strong communication

Relationship management

Ability to influence

High process orientation

Strong analytical skills

Strong business understanding

Education

MBA / Post Graduate in HR

Job description

Job DescriptionJob TitleSenior Manager – Human ResourcesLocationGurugram 90-CDepartmentHuman ResourcesFunctionDirect Sales ForceReporting toZonal HRBand4A

Function Summary

The HR function enables business growth by driving talent acquisition, employee engagement, performance management, capability building, and organizational effectiveness across all channels and zones.

Job Summary

The HR is responsible for managing the zone for the entire channel(s) allocated to the incumbent. S/he will be responsible for attracting, engaging and retaining a team of competent employees, creating a high performance and positive work culture. In addition, the role will oversee Channel-level MIS and analytics, support data-driven decision-making and manage the end-to-end Performance Management cycle. The incumbent will also lead and support key channel-level HR initiatives and projects to ensure alignment with overall business objectives.

KEY RESPONSIBILITIES: -

Recruitment & Manpower Planning

• Drive referral-based hiring initiatives within the zone to support frontline sales recruitment.
• Partner closely with the Talent Acquisition team to ensure timely fulfilment of manpower requirements.
• Coordinate workforce planning discussions to align hiring plans with approved manpower budgets and business projections.
• Monitor hiring progress and vacancy levels to ensure alignment with annual manpower plans.
• Support identification of cost-effective sourcing channels in collaboration with TA to optimize recruitment efficiency.

Joining & On-Boarding:

• Responsible for smooth on-boarding of new hires
• Ensuring timely generation of Emp Codes
• Ensuring timely generation of appointment letters
• Coordination and ensuring attendance for HR Induction and orientation program.

HR Analytics and Channel Level Projects:

• Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.
• Publishing HR dashboards and attrition analysis data to business stakeholders.
• Drive Channel Level HR Projects as and when required

Query and Grievance Management:

• As HR SPOC, responsible for managing employee related queries and their resolution.
• Ensuring proactive employee communication on process and policies.
• Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.
• Track employee escalations and take proactive steps to control escalations.

Exit Management:

• Keeping track of all exits happening within the zone
• Conducting exit interviews of Front-line sales employees and doing attrition analysis.
• Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

MDP:

• Responsible for collating the MDP nominations for the Zone.
• Tracking & ensuring 100% adherence to the nomination

Engagement:

• Connect up with Key Talent
• Drive DEI initiatives
• Pulse Checks/ Bottom Performers Engagement calls

CARS Management:

• Salary Issues
• Incentive
• CMOB etc.

Key skills required

• Strong Communication and Relationship Management skills
• Ability to influence and align
• High Process Orientation
• Strong Analytical skill
• Strong business understanding

Desired Qualifications

• MBA /Post Graduate in HR from premier institute is preferred
• 10 to 12 years of experience in handling Business HR process and a team.
• Excellent Interpersonal and communication skill, Ability to work in tight deadlines

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

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