Senior Manager - Enterprise Fraud Operations

svb; Bengaluru; Hybrid; INR 1,500,000 - 2,200,000; Full time

Job summary

FC Global Services India LLP (First Citizens India) in Bengaluru is seeking a Senior Manager in Fraud Prevention to lead a detection team and safeguard client accounts. The role blends people leadership with subject-matter expertise, focusing on preventing illicit activity and aligning with First Citizens Bank standards.

You will manage day-to-day operations, coach analysts, develop training programs, and collaborate with internal partners to implement technology initiatives and effective

Qualifications

• Expert knowledge of fraud prevention strategies.
• Strong leadership and people management skills.
• Ability to drive improvements in fraud detection processes.

Responsibilities

• Hire, manage, coach, and develop Fraud Detection employees.
• Deploy staffing strategies based on available resources and inventory.
• Draft and maintain clear procedural requirements.
• Provide executive-level updates to senior leadership on department trends.
• Promote a control and process improvement mindset to enable scalability.

Job description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description:

Value Preposition

• Impact to Scale - Be part of a team that take decisions which will directly influence the safety of customers and bank which will give a chance to see real impact at scale.
• Advanced tools & Innovation driven culture - get hands on experience with industry leading fraud detection platforms machine learning models and real time analytics. Be part of a culture that encourages innovation, experimentation, and continuous improvement where ideas can lead to smarter, faster fraud prevention strategies.

Job Details

• Position Title: Senior Manager
• Career Level: L2
• Job Category: Assistant Vice President, Fraud Prevention India
• Role Type: Hybrid
• Job Location: Bangalore

About the Team:

The Fraud Services Team is part of First Citizens India, Enterprise Operations and is responsible for detecting potentially illicit activity targeting First Citizens India client accounts and escalating illicit activity to be investigated, when appropriate. This Manager position leads a fraud detection team which is responsible for the identification and prevention of fraudulent activity targeting client accounts. The Manager is responsible for the performance of the team and ensures department deliverables and objectives are met daily.

Impact

The successful candidate will have expert knowledge of fraud prevention strategies which mitigate fraud exposure to both clients and First Citizens India. In addition to managing day to day work and providing people leadership, they will act as a subject matter expert in assessing fraud detection's current processes, driving improvements that may need to be implemented, and collaborating with the broader organizational leadership teams. The Manager will work closely with Fraud Analysts, Senior Analysts, and Leads to ensure their growth and overall success. This position is a Leadership Level 2, and requires advanced analytical skills, specialized functional expertise in fraud and compliance, and the ability to drive collaboration with internal partners and clients.

Key Deliverables

• Hire, manage, coach, and develop Fraud Detection employees
• Deploy staffing strategies based on available resources and overall inventory.
• Supports First Citizens Bank first line of defense initiatives through team(s) adherence to company policies and procedures.
• Closely monitor daily/weekly/monthly inventory, ensuring that all work is completed within service level agreements.
• Draft and maintain clear, effective procedural requirements.
• Adhere to a quality assurance program to ensure that all procedural requirements are being met, proper analysis is being conducted, and investigations are complete.
• Develop a training program to expand the skillsets of fraud detection employees.
• Assist in the development and implementation of First Citizens Bank technology initiatives.
• Collaborate with technical support teams to improve the efficiency and effectiveness of First Citizens Bank's fraud detection tools.
• Plan and lead ongoing team meetings and trainings to ensure that all members of the Fraud Detection team receive clear communication regarding relevant First Citizens Bank developments, industry news, and department priorities and goals.
• Provide robust and ongoing coaching to direct reports regarding performance, career planning, and opportunities for improvement.
• Provide executive-level updates to senior leadership on department trends.
• Performance coaching and guidance on how to inspire, improve and take their team(s) performance to the next level.
• Sets team performance/behavior expectations and holds team(s) accountable.
• Will promote a control and process improvement mindset, through innovation, to identify and support scalability and efficiency at the right margins.
• Solid understanding in how to motivate and develop talent for First Citizens Bank.
• Will foster an environment of accountability, learning and growth across their team; provides strong thought leadership and analytical skills on how best to approach or solve a situation.
• Engage the appropriate teams/partners and/or LT to resolve the client sensitive issues.
• Ensuring self and teamwork within established p