Senior Analyst-Fraud Prevention

Silicon Valley Bank; Bengaluru; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

FC Global Services India LLP (First Citizens India) in Bengaluru seeks a Senior Analyst – Fraud Prevention to analyze transactions across multiple payment channels, identify high‑risk activities, and help deter fraud through effective risk controls.

You will investigate potential fraud, coordinate with compliance, legal, operations and technology partners, and produce reporting on trends, metrics and loss prevention to safeguard customers and the bank.

Qualifications

• Ability to analyze transactional data and detect fraud patterns across payment channels.
• Evaluate fraud risks and apply decision‑making frameworks to prevent losses.
• Knowledge of common and emerging fraud schemes.
• Strong verbal and written communication to document findings and report to teams and regulators.
• Collaborate with compliance, legal, operations and technology partners.

Responsibilities

• Analysis - Compile and analyze transactions across payment channels to identify high‑risk activity.
• Fraud Prevention - Investigate potential fraud and determine actions to stop losses.
• Business Support - Act as a resource to discuss and resolve fraud issues with stakeholders.
• Reporting - Track metrics and convey trends for reporting purposes.

Skills

Fraud Detection & Investigation

Risk Assessment

Knowledge of Fraud typologies

Communication & Reporting

Collaboration & Stakeholder management

Time management & Prioritization

Tools

Actimize

Falcon

SAS Fraud Management

FICO

NICE

Excel

SQL

Tableau/Power BI

Job description

Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship‑driven culture and our long‑term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

About the Team

The Fraud Services Team is part of First Citizens India, Enterprise Operations and is responsible for detecting potentially illicit activity targeting First Citizens India client accounts and escalating illicit activity to be investigated, when appropriate. This newly set up team will play a crucial role in safeguarding the customers and organization from fraud risks by supporting end to end fraud detection, prevention and investigation processes.

Impact

This position analyzes transactions in multiple payment channels to detect suspicious or high‑risk activity. This role will help to detect emerging fraud trend, reduce losses and enhance controls. This role offers high visibility and direct impact giving the opportunity to shape fraud strategies and contribute to safer banking environment. Determines the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any subsequent fraudulent transactions.

Key Deliverables

• Analysis - Compiles and analyzes transactions for multiple payment channels. Reviews transactions to identify high risk situations, fraudulent activity, and internal control breakdowns. Effectively communicates analysis output.
• Fraud Prevention - Investigates potential risks, fraud, and internal control breakdowns identified by transaction analysis. Determines the appropriate course of action to stop further loss. Ensures compliance with Bank regulations throughout loss prevention.
• Business Support - Serves as a resource for associates and clients to discuss and resolve fraudulent activity and provides support in resolving complex fraud issues. Protects compromised accounts to prevent subsequent fraudulent transactions. Communicates effectively with associates, clients, operations, and peer bank contacts on fraud prevention activity and techniques.
• Reporting - Tracks metrics based on analysis and case information for reporting purposes. Conveys emerging trends.

Job Details

Position Title: Senior Analyst‑Fraud Prevention
Career Level: P2
Job Category: Senior Associate
Role Type: Hybrid
Job Location: Bangalore

Skills and Qualification

• Functional Skills: Fraud Detection & Investigation – Ability to analyze transactional data and detect patterns indicative of fraud activity across various payment channels (ACH, wires etc.)
• Risk Assessment – Evaluate fraud risks and apply appropriate decision‑making frameworks to prevent losses while minimizing customer impact.
• Knowledge of Fraud typologies – Understanding of common and emerging fraud schemes.
• Communication & Reporting – Strong verbal and written communication skills to document findings and communicate with internal team’s customers and regulatory bodies when required.
• Collaboration & Stakeholder management – Ability to work effectively with cross functional teams including compliance, legal, operations and technology partners.
• Time management & Prioritization – Capable of managing multiple fraud alerts and cases simultaneously in a fast‑paced high‑volume environment.

Technical Skills

• Fraud detection tools and platforms – Typically, 4 to 6 years of experience in Fraud Detection/Investigations or closely related field, including: experience conducting complex investigations with platforms like actimize, Falcon, SAS fraud management systems, FICO, NICE or equivalent platforms.
• Data analysis & Interpretation - Proficiency in analyzing large datasets to identify anomalies trends and fraud patterns using tools like excel, SQL or SAS.
• Dashboarding & Reporting tools – Familiarity with BI tools such as tableau, power BI or other internal dashboards for fraud reporting and insights.
• Business process Understanding – Ability to map and improve fraud related operational process to drive efficiency and enhance controls.
• Knowledge of regulatory compliance – Awareness of fraud related compliance standards, SAR reporting and internal audit readiness.

Reports to

Manager / Sr. Manager

Partners

Stake holders and cross functional teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.

Company Overview

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship‑driven culture and our long‑term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

First Citizens BancShares, Inc., a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™ is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long‑term thinking that has spanned generations. Visit: https://www.firstcitizens.com/