SENIOR MANAGER - DELIVERY QUALITY

Omega Healthcare; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Omega Healthcare is looking for a quality control leader in Hyderabad, India. The role involves managing a team to ensure service delivery standards and compliance with industry regulations.

The ideal candidate has experience in quality management in a fast-paced environment, with strong analytical and leadership skills. Familiarity with tools like Six Sigma or Lean is essential.

Qualifications

• Proven experience in managing teams and leading quality control initiatives.
• Strong understanding of CRM/IT enabled services/BPO operations.
• Excellent leadership and communication skills.
• Ability to analyze complex data sets and make informed decisions.
• Experience with quality management tools and technologies.

Responsibilities

• Develop and implement effective quality control processes.
• Lead and manage a team of quality professionals.
• Collaborate with cross-functional teams for improvement.
• Analyze data to measure effectiveness of quality control.
• Implement continuous improvement initiatives.
• Ensure compliance with industry regulations.

Skills

Leadership

Communication

Data Analysis

Problem-Solving

Quality Management

Tools

Six Sigma

Lean Principles

Job description

Roles and Responsibility

• Develop and implement effective quality control processes to ensure high standards of service delivery.
• Lead and manage a team of quality professionals, providing guidance and support to meet their goals.
• Collaborate with cross-functional teams to identify areas for improvement and develop solutions.
• Analyze data and metrics to measure the effectiveness of quality control measures and make recommendations for enhancement.
• Implement continuous improvement initiatives to drive process excellence and customer satisfaction.
• Ensure compliance with industry regulations and standards, maintaining a focus on quality and integrity.

Job Requirements

• Proven experience in managing teams and leading quality control initiatives in a fast-paced environment.
• Strong understanding of CRM/IT enabled services/BPO operations and processes.
• Excellent leadership and communication skills, with the ability to motivate and inspire teams.
• Ability to analyze complex data sets and make informed decisions to drive business outcomes.
• Experience with quality management tools and technologies, such as Six Sigma or Lean principles.
• Strong problem-solving skills, with the ability to think critically and creatively to resolve issues.